We accept all major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.

At present, orders must be placed securely through our website.

· All UK orders qualify for free Royal Mail Tracked 24 delivery.

· Orders placed before 12:00 PM (Mon–Fri) are dispatched the same working day. Orders after 12:00 PM, weekends, or public holidays are dispatched the next working day. Delivery is usually 1–2 working days.

· Yes, we offer worldwide shipping with full tracking. Please note that import duties and taxes are the buyer’s responsibility.

· Once dispatched, you’ll receive a Royal Mail tracking number by email.

· Yes. Unopened, unused items may be returned within 30 days. Customers are responsible for return postage and must keep proof of postage.

· If an item is faulty, damaged, or incorrect, contact us within 7 days. We’ll provide a prepaid return label and either refund or replace it.

· Due to hygiene laws, opened masks are non-returnable
unless faulty.

· However, if you purchased Mask-Fit Insurance with your mask, you may return it within 28 days for a refund (insurance fee non-refundable).

· An optional add-on available for selected masks. It allows you to try a mask for 28 days and return it for a refund if unsuitable.

· The option will appear on the product page or in your cart at checkout. If you don’t see it, then Mask-Fit Insurance is not available for that product.

· No, it must be selected at the time of purchase and cannot be applied later.

·  Yes. Most CPAP machines include at least a 1-year manufacturer warranty. Please check the product page or your user manual for details.

· No. We supply equipment only. Please consult your GP or sleep specialist for clinical advice regarding CPAP therapy.

· You can reach us by email at info@cpapstudio.co.uk.

· Support hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time).