We accept all major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.

At present, orders must be placed securely through our website.

All UK orders qualify for free Royal Mail Tracked 24 delivery.

Orders placed before 12:00 PM (Mon–Fri) are dispatched the same working day. Orders after 12:00 PM, weekends, or public holidays are dispatched the next working day. Delivery is usually 1–2 working days.

Yes, we offer worldwide shipping with full tracking. Please note that import duties and taxes are the buyer’s responsibility.

Once dispatched, you’ll receive a Royal Mail tracking number by email.

Yes. Unopened, unused items may be returned within 30 days. Customers are responsible for return postage and must keep proof of postage.

If an item is faulty, damaged, or incorrect, contact us within 7 days. We’ll provide a prepaid return label and either refund or replace it.

· Due to hygiene laws, opened masks are non-returnable unless faulty. · However, if you purchased Mask-Fit Insurance with your mask, you may return it within 28 days for a refund (insurance fee non-refundable).

An optional add-on available for selected masks. It allows you to try a mask for 28 days and return it for a refund if unsuitable.

The option will appear on the product page or in your cart at checkout. If you don’t see it, then Mask-Fit Insurance is not available for that product.

No, it must be selected at the time of purchase and cannot be applied later.

Yes. Most CPAP machines include at least a 1-year manufacturer warranty. Please check the product page or your user manual for details.

 No. We supply equipment only. Please consult your GP or sleep specialist for clinical advice regarding CPAP therapy.

You can reach us by email at info@cpapstudio.co.uk. Support hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time).