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info@cpapstudio.co.uk
+44 7899 539620

Shipping Policy

Fast, tracked delivery across the UK

3:30 PMMon–Fri order cut-off for next working day delivery
10:30 AMSaturday order cut-off
TrackedRoyal Mail Tracked 24 for all UK/NI and Channel Island orders

At CPAPstudio, we understand that CPAP and respiratory equipment can be important to your everyday therapy. We therefore aim to dispatch orders as quickly as possible and use tracked delivery services for added peace of mind.

Shipping at a Glance

Order / Destination Order Cut-Off Delivery Service Delivery Aim
UK Orders – Monday to Friday Order by 3:30 PM Royal Mail Tracked 24 Next working day
UK Orders – Saturday Order by 10:30 AM Royal Mail Tracked 24 Next working day
UK Orders – Sunday No dispatch — Dispatched next working day
UK Orders Over £800 Same cut-off times DHL Express or Royal Mail Special Delivery Guaranteed Next working day
International Orders See dispatch information below DHL Express Depends on destination and customs clearance

Orders placed before the applicable cut-off time are normally dispatched the same day, subject to stock availability, payment authorisation and any required prescription or verification.

Our UK delivery services are selected with the aim of delivering your order on the next working day after dispatch. Delivery times can occasionally be affected by courier delays or circumstances outside our reasonable control.

1. Same-Day Dispatch

We offer same-day dispatch on eligible in-stock orders placed before the following cut-off times:

Monday to Friday: Order before 3:30 PM for same-day dispatch.

Saturday: Order before 10:30 AM for same-day dispatch.

Sunday: We do not dispatch orders on Sundays. Orders placed on Sunday will normally be dispatched on the next working day.

Orders placed after the applicable cut-off time will normally be dispatched on the next available dispatch day.

Same-day dispatch is subject to:

  • The product being in stock.

  • Successful payment authorisation.

  • A complete and accurate delivery address.

  • Any required prescription or medical documentation having been received and approved.

  • Any necessary order or security verification being completed.

Please note that dispatch and delivery are separate. Same-day dispatch means that your order is handed to the relevant delivery network that day; it does not constitute an absolute guarantee that the carrier will deliver the parcel the following day.

2. UK Delivery

We provide fast, tracked delivery for UK orders.

Orders dispatched by us are sent using a service selected with the aim of delivery on the next working day after dispatch.

Depending on the order value, size, weight, destination and nature of the products, we may use Royal Mail, DHL Express or another appropriate tracked service.

Tracking information will normally be provided once your order has been dispatched.

3. Orders Over £800 – Premium Delivery

For UK orders with an order value over £800, we normally use a premium next-working-day delivery service.

Depending on the order and destination, this will normally be:

DHL Express, or
Royal Mail Special Delivery Guaranteed

This provides additional security and enhanced delivery service for higher-value orders.

Orders must still be placed before the applicable same-day dispatch cut-off and meet our normal dispatch requirements.

4. DHL Express / Special Delivery for Smaller Orders

If your UK order is below £800 but you would prefer us to use DHL Express or Royal Mail Special Delivery Guaranteed, please contact us.

We may be able to arrange an upgraded delivery service on an ad-hoc basis, subject to availability and any applicable additional delivery charge.

Please contact us before placing your order or as soon as possible after ordering, as we may not be able to change the delivery service once your order has entered our dispatch process.

Email: info@cpapstudio.co.uk

Telephone: +44 (0) 7899 539620

We will be happy to advise you of the available options.

5. Next-Working-Day Delivery Aim

We select our UK delivery services with the aim of delivering orders on the next working day after dispatch.

However, unless you have specifically purchased or been allocated a carrier service that is expressly guaranteed, next-working-day delivery should be treated as a delivery aim rather than an absolute guarantee.

Occasional delays can occur due to:

  • Courier network disruption.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Exceptional volumes within the courier network.

  • Other circumstances outside our reasonable control.

If your order is particularly urgent, please contact us before ordering and we can advise whether DHL Express or Royal Mail Special Delivery Guaranteed can be arranged.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive a dispatch confirmation containing tracking information.

Please be aware that tracking may take several hours to update after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period or you believe your parcel has been delayed, please contact us and we will assist you.

7. Stock Availability

We aim to maintain accurate stock information on our website.

Occasionally, stock availability can change unexpectedly because of high demand, stock discrepancies, supplier delays or multiple customers ordering the same product within a short period.

If an item is unexpectedly unavailable, we will contact you and may offer:

  • An estimated dispatch date.

  • An appropriate alternative, subject to your agreement.

  • Partial dispatch of available items.

  • Cancellation and refund of the unavailable item.

We will not substitute a materially different product without your agreement.

8. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please carefully check your:

  • House or building number/name.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Telephone number.

If you discover an address error after ordering, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where legally permitted.

9. Missed Deliveries & Uncollected Parcels

If nobody is available to receive a parcel, the delivery carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe place.

  • Deliver to a neighbour where permitted.

  • Redirect it to a collection point.

  • Hold it at a local depot.

  • Return it to CPAPstudio after unsuccessful delivery attempts.

Please follow the instructions provided by the delivery carrier.

Where a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was supplied, reasonable additional shipping or return-to-sender charges may apply where legally permitted.

10. Damaged Deliveries

If a parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, where possible.

Please then check the contents carefully.

If the product is damaged or something is missing, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the external packaging.

  • Photographs of the product.

  • A photograph of the shipping label where possible.

  • Details of any damaged or missing items.

Please retain the packaging until we confirm that it is no longer required, as the courier may require photographs or packaging information when investigating the shipment.

11. Delayed or Lost Parcels

Occasionally, parcels may be delayed while travelling through the courier network.

A tracking delay does not necessarily mean that a parcel has been lost.

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier where appropriate.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your applicable consumer rights.

12. International Shipping – DHL Express

We use DHL Express for international orders.

DHL Express provides tracked international delivery to many destinations worldwide.

International delivery times vary depending on:

  • Destination country.

  • Customs clearance.

  • Local customs requirements.

  • Import documentation.

  • Remote-area delivery.

  • Local holidays.

  • Regulatory requirements.

You will normally receive DHL tracking information after your order has been dispatched.

Please note that international delivery estimates do not include delays caused by customs clearance or action required from the recipient.

13. International Customs, Import VAT & Duties

International shipments may be subject to import VAT, customs duties, taxes, brokerage charges or other fees imposed by the destination country or courier.

Unless specifically stated otherwise when you order, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

CPAPstudio does not determine or control the amount charged by overseas customs authorities.

Customers are responsible for complying with the import requirements of the destination country and for responding promptly to any requests from DHL or the relevant customs authority.

14. Customs Delays, Refused Shipments & Unpaid Duties

International deliveries can occasionally be delayed while awaiting customs clearance.

The recipient is responsible for providing information or paying import duties/taxes requested by DHL or the destination country's customs authorities.

If a shipment is refused, abandoned, not collected or returned because the recipient:

  • Refuses to pay applicable import duties or taxes.

  • Does not complete customs clearance.

  • Does not provide information requested by DHL or customs.

  • Refuses delivery.

  • Provides an incorrect or incomplete delivery address.

the shipment may be returned to CPAPstudio.

Where a refund is applicable after the goods have been safely returned to us, reasonable costs actually incurred as a result of the failed delivery or return may be deducted where permitted by law. These may include original international shipping costs, return-to-sender charges, customs charges, carrier charges and other direct costs associated with returning the shipment.

This does not affect your statutory consumer rights.

15. International Import Restrictions

Customers placing international orders are responsible for checking whether the products they are ordering can legally be imported into their destination country and whether any prescription, licence or other documentation is required.

Where we are aware of a shipping or regulatory restriction, we may contact you before dispatch or cancel an affected item and issue an appropriate refund.

16. Multiple-Item Orders

Orders containing multiple products may occasionally be dispatched in more than one parcel.

This may be necessary because of product size, weight, stock availability, courier restrictions or prescription/documentation requirements.

If your order is split, you may receive more than one tracking number.

17. Returns

This Shipping & Delivery Policy covers the dispatch and delivery of orders.

For information about returning a product, including change-of-mind returns, faulty products and hygiene-sensitive medical products, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or need an urgent or upgraded delivery service, please contact us:

CPAPstudio – AA Sales Ltd
1 Harding Road
Eastleigh
Hampshire
SO50 9RB
United Kingdom

Email: info@cpapstudio.co.uk
Telephone: +44 (0) 7899 539620

Please include your order number when contacting us about an existing shipment.

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AirSense 11 vs AirSense 10: The Real Differences, Tested Side by Side

AirSense 11 vs AirSense 10: The Real Differences, Tested Side by Side 

Both deliver CPAP therapy. The differences are in the screen, design, digital features and accessories. Here’s what actually changed and whether it matters for you.

When you’re comparing the AirSense 11 vs AirSense 10, it can be tempting to assume that the newer machine is automatically the better choice. The differences are more specific than that. Both machines are designed to deliver CPAP therapy, and applicable models include features such as AutoSet, AutoRamp, EPR, integrated humidification and therapy data. The AirSense 11 adds a touchscreen, newer digital support features and a more compact design. So, what actually changed between the two machines? And if you already use an AirSense 10, should you upgrade to the AirSense 11?
💡 The answer depends on the features you want, the condition of your current machine and how well your existing therapy is working. A newer machine does not automatically provide better CPAP therapy. The biggest differences are in the interface, connectivity, support features, physical design and accessories not the fundamental principle of therapy delivery.

AirSense 11 vs AirSense 10: Quick Comparison

Feature AirSense 10 AirSense 11
CPAP / AutoSet models Yes Yes
AutoRamp Yes Yes
EPR Yes Yes
Integrated humidification Yes Yes
myAir connectivity Yes Yes
Touchscreen No Yes
Personal Therapy Assistant No Yes
Care Check-In No Yes
Bluetooth Model/market dependent Yes
Over-the-air updates No Yes
Heated tubing ClimateLineAir ClimateLineAir 11
Physical design Larger, established design Smaller, lighter design

What Is the ResMed AirSense 10?

The ResMed AirSense 10 is an established CPAP platform that has been used by many people with sleep apnoea. The AirSense 10 range includes different models, including fixed-pressure CPAP and AutoSet versions. An AirSense 10 that is working reliably and providing effective therapy does not automatically need to be replaced simply because the AirSense 11 is newer. For an existing user, the question is more about whether the newer features or design would provide a worthwhile benefit.

What Is the ResMed AirSense 11?

The ResMed AirSense 11 is the newer generation of the AirSense range. It keeps many of the features found on the AirSense 10 while adding a more modern touchscreen interface and additional digital support. CPAPstudio’s AirSense 11 product range also includes versions supplied with different masks, tubing and humidification options.

🟢
AirSense 10
Established platform · Proven and reliable
  • AutoSet therapy (applicable models)
  • AutoRamp
  • EPR
  • Integrated humidification
  • Climate Control with ClimateLineAir
  • myAir connectivity (compatible models)
  • Therapy data
  • Easy-Breathe motor technology
🔵
AirSense 11
Newer generation · Touchscreen · Digital features
  • AutoSet and AutoSet for Her (applicable models)
  • AutoRamp
  • EPR
  • Integrated HumidAir humidification
  • Touchscreen controls
  • myAir connectivity
  • Personal Therapy Assistant
  • Care Check-In
  • Bluetooth connectivity
  • Over-the-air software updates

AirSense 11 vs AirSense 10: What Is Actually Different?

1
The Screen and Controls
AirSense 10: colour LCD + physical dial AirSense 11: colour touchscreen
This is one of the differences you will notice immediately. The AirSense 10 uses a colour LCD screen and physical control dial. The AirSense 11 uses a colour touchscreen. For someone who prefers tapping through menus rather than using a dial, the AirSense 11 feels more modern. However, the screen itself does not change the underlying purpose of the machine. Both devices are designed to deliver prescribed CPAP therapy.
2
Personal Therapy Assistant
✓ AirSense 11 only Particularly useful for new CPAP users
The AirSense 11 adds Personal Therapy Assistant, which is designed to provide guided support when setting up and getting used to therapy. This can be particularly useful for someone starting CPAP for the first time. The AirSense 10 does not offer the same feature.
3
Care Check-In
✓ AirSense 11 only Early-stage therapy support
Another AirSense 11 feature is Care Check-In. It provides additional support during the early stages of therapy and can help users identify comfort or adjustment issues. This is a difference in the support experience rather than a completely different form of CPAP treatment.
4
Software Updates Over the Air
✓ AirSense 11 only Advantage for long-term digital support
The AirSense 11 can receive certain software updates over the air. That gives the newer machine an advantage for long-term digital support. The AirSense 10 does not have the same over-the-air update capability. For someone buying a machine today, this can be worth considering alongside the other features.
What They Share vs What’s New on the AirSense 11 Both: AutoSet   |   AutoRamp   |   EPR   |   HumidAir   |   myAir   |   Easy-Breathe   |   Therapy data AirSense 10 — Established Features ✓ Colour LCD screen + physical dial ✓ ClimateLineAir heated tube Reliable, proven platform — no upgrade needed if working well AirSense 11 — What’s New ✓ Touchscreen   ✓ Compact design ✓ Personal Therapy Assistant   ✓ Care Check-In ✓ Over-the-air updates   ✓ ClimateLineAir 11 Newer experience — not a different type of therapy
The shared features (top banner) confirm that the fundamental approach to CPAP therapy is similar. The AirSense 11’s additions are about the user experience, connectivity and long-term support — not a clinically different method of treating sleep apnoea.

Is the AirSense 11 Smaller Than the AirSense 10?

Yes. The AirSense 11 has a more compact physical design than the AirSense 10. ResMed’s published specifications put the AirSense 11 at approximately 94.5 × 259.4 × 138.5 mm, including the integrated humidifier, with a weight of around 1.13 kg. The AirSense 10 is approximately 116 × 255 × 150 mm and weighs around 1.2 kg, depending on the exact specification. The difference is not enormous, but the AirSense 11’s slimmer design can be useful if you have limited bedside space or regularly move your machine.

AirSense 10 vs AirSense 11: Are They Equally Quiet?

Both machines are designed around ResMed’s quiet Easy-Breathe technology. However, noise should not be the main reason to upgrade from an AirSense 10 that is already working well. The actual sound you experience can also be affected by the mask, tubing, leaks, sleeping position and room environment. If your current AirSense 10 is comfortable and quiet enough for you, moving to an AirSense 11 purely for noise may not provide a meaningful benefit.

Can You Use the Same CPAP Mask With AirSense 10 and AirSense 11?

Generally, yes. Standard CPAP masks use a standard connection, so you can normally continue using a compatible mask when changing between the two machines. For example, a suitable ResMed mask can be used with either machine when connected through the correct tubing. The important difference is heated tubing.

⚠ AirSense 10 vs AirSense 11 Heated Tubing: An Important Difference This is one area where you should not assume that your existing accessories will transfer. The AirSense 10 uses ClimateLineAir, while the AirSense 11 uses ClimateLineAir 11. The two heated tubes have different machine-side connectors and are not interchangeable. CPAPstudio’s compatibility guide confirms that ClimateLineAir for AirSense 10 does not work with AirSense 11, and the AirSense 11 version does not work with AirSense 10. So if you are upgrading, check your tubing before assuming your existing heated tube can be reused.

Does AirSense 11 Give Better CPAP Therapy Than AirSense 10?

Not necessarily. This is one of the most important points when comparing the two. The AirSense 11 is a newer machine with newer digital features, but that does not mean that everyone using an AirSense 10 will automatically receive better therapy by switching. Both machines can provide AutoSet therapy on applicable models, along with features such as EPR and AutoRamp. Your prescribed therapy settings should be determined by your healthcare professional. A newer machine should not be viewed as a reason to change pressure settings yourself. The main advantage of AirSense 11 is the overall user experience and newer technology, rather than a completely different approach to treating obstructive sleep apnoea.

Should You Upgrade From AirSense 10 to AirSense 11?

It depends on why you are considering the upgrade.

🔵 AirSense 11 may make sense if…
  • You want a touchscreen interface
  • You prefer a smaller, lighter machine
  • You are buying your first CPAP machine
  • You want newer digital support features
  • You value Bluetooth connectivity
  • You want over-the-air software updates
  • Your AirSense 10 is becoming unreliable
  • Your current machine is approaching the end of its useful life
🟢 You may not need to upgrade if…
  • Your AirSense 10 is working reliably
  • Your current therapy is effective
  • You are comfortable with the existing controls
  • You do not need the newer digital features
  • You would rather continue using your existing accessories
There is no need to replace a properly functioning AirSense 10 simply because the AirSense 11 is newer.
Which Machine — Depending on Your Situation Already Own AirSense 10 Keep using it if reliable Upgrade mainly for convenience and newer digital features Check heated tube before upgrading AirSense 10 Needs Replacing AirSense 11 is the newer platform More features, newer design Most current choice Check accessories — new tube needed First CPAP Machine AirSense 11 recommended Touchscreen, compact, support features for new users Most modern AirSense experience
Three common situations — the right answer differs for each. An existing user with a working AirSense 10 is in a different position from someone whose machine has failed or someone buying for the first time. The appropriate machine is the one that matches your actual situation.

Which Is Better for a New Buyer?

For someone buying a new machine, the AirSense 11 is generally the more current option. Its touchscreen, compact design, additional support features and newer connectivity make it attractive for someone who wants the latest AirSense platform. CPAPstudio’s current AirSense 11 range includes machines supplied with options such as different masks, tubing and humidification, so the right bundle can depend on what equipment you already have.

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🫁 ResMed AirSense 11 Auto CPAP Machine cpapstudio.co.uk/collections/cpap-machines 🔗 CPAP Tubing — ClimateLineAir 11 cpapstudio.co.uk/collections/cpap-tubing 😷 CPAP Masks cpapstudio.co.uk/collections/cpap-masks 🛠️ CPAP Accessories cpapstudio.co.uk/collections/cpap-accessories

Frequently Asked Questions

Is AirSense 11 better than AirSense 10?
The AirSense 11 is newer and has additional features such as a touchscreen, Personal Therapy Assistant, Care Check-In and over-the-air updates. However, the AirSense 10 remains a capable CPAP machine, so the better choice depends on your needs.
What is the main difference between AirSense 10 and 11?
The biggest differences are the AirSense 11’s touchscreen interface, newer digital support features, connectivity and more compact design. The basic CPAP therapy approach remains similar.
Can I use my AirSense 10 mask with AirSense 11?
In most cases, yes. Standard CPAP masks can be used with both machines when connected through compatible tubing.
Can I use my AirSense 10 heated tube with AirSense 11?
No. The AirSense 10 ClimateLineAir and AirSense 11 ClimateLineAir 11 use different connectors and are not interchangeable.
Is AirSense 11 quieter than AirSense 10?
Both machines are designed for quiet operation, so noise alone is not necessarily a reason to upgrade.
Does AirSense 11 have a humidifier?
Yes. The AirSense 11 uses the integrated HumidAir 11 heated humidifier.
Should I replace my AirSense 10 with AirSense 11?
Not automatically. If your AirSense 10 is working reliably and your therapy is effective, you may not need to upgrade. Consider changing if you want the newer features or your existing machine needs replacing.

Conclusion

The AirSense 11 is the newer and more feature-rich machine, but the AirSense 10 has not suddenly become unsuitable because a newer model exists. For a new buyer, AirSense 11 offers a more modern experience with its touchscreen, compact design, digital support and newer connectivity. For an existing AirSense 10 user, the decision is different. If your machine works well and your therapy is effective, upgrading is mainly about convenience, design and newer features, rather than needing a completely different type of treatment. And if you do upgrade, remember to check your accessories — particularly the heated tube — before assuming everything from your AirSense 10 will work with the AirSense 11.

⚠ Medical Disclaimer This article is for general information only and is not intended to replace medical advice, diagnosis or treatment from a qualified healthcare professional. The choice of CPAP machine and therapy settings should be based on your individual diagnosis and prescribed treatment. Do not change your pressure settings, switch therapy or stop prescribed treatment without speaking to your healthcare professional. If you have concerns about your current CPAP therapy or whether you should upgrade from AirSense 10 to AirSense 11, speak to your healthcare professional or sleep specialist.
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