Free Next day shipping on all orders & Easy Returns
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info@cpapstudio.co.uk
+44 7899 539620

Shipping Policy

Fast, tracked delivery across the UK

3:30 PMMon–Fri order cut-off for next working day delivery
10:30 AMSaturday order cut-off
TrackedRoyal Mail Tracked 24 for all UK/NI and Channel Island orders

At CPAPstudio, we understand that CPAP and respiratory equipment can be important to your everyday therapy. We therefore aim to dispatch orders as quickly as possible and use tracked delivery services for added peace of mind.

Shipping at a Glance

Order / Destination Order Cut-Off Delivery Service Delivery Aim
UK Orders – Monday to Friday Order by 3:30 PM Royal Mail Tracked 24 Next working day
UK Orders – Saturday Order by 10:30 AM Royal Mail Tracked 24 Next working day
UK Orders – Sunday No dispatch — Dispatched next working day
UK Orders Over £800 Same cut-off times DHL Express or Royal Mail Special Delivery Guaranteed Next working day
International Orders See dispatch information below DHL Express Depends on destination and customs clearance

Orders placed before the applicable cut-off time are normally dispatched the same day, subject to stock availability, payment authorisation and any required prescription or verification.

Our UK delivery services are selected with the aim of delivering your order on the next working day after dispatch. Delivery times can occasionally be affected by courier delays or circumstances outside our reasonable control.

1. Same-Day Dispatch

We offer same-day dispatch on eligible in-stock orders placed before the following cut-off times:

Monday to Friday: Order before 3:30 PM for same-day dispatch.

Saturday: Order before 10:30 AM for same-day dispatch.

Sunday: We do not dispatch orders on Sundays. Orders placed on Sunday will normally be dispatched on the next working day.

Orders placed after the applicable cut-off time will normally be dispatched on the next available dispatch day.

Same-day dispatch is subject to:

  • The product being in stock.

  • Successful payment authorisation.

  • A complete and accurate delivery address.

  • Any required prescription or medical documentation having been received and approved.

  • Any necessary order or security verification being completed.

Please note that dispatch and delivery are separate. Same-day dispatch means that your order is handed to the relevant delivery network that day; it does not constitute an absolute guarantee that the carrier will deliver the parcel the following day.

2. UK Delivery

We provide fast, tracked delivery for UK orders.

Orders dispatched by us are sent using a service selected with the aim of delivery on the next working day after dispatch.

Depending on the order value, size, weight, destination and nature of the products, we may use Royal Mail, DHL Express or another appropriate tracked service.

Tracking information will normally be provided once your order has been dispatched.

3. Orders Over £800 – Premium Delivery

For UK orders with an order value over £800, we normally use a premium next-working-day delivery service.

Depending on the order and destination, this will normally be:

DHL Express, or
Royal Mail Special Delivery Guaranteed

This provides additional security and enhanced delivery service for higher-value orders.

Orders must still be placed before the applicable same-day dispatch cut-off and meet our normal dispatch requirements.

4. DHL Express / Special Delivery for Smaller Orders

If your UK order is below £800 but you would prefer us to use DHL Express or Royal Mail Special Delivery Guaranteed, please contact us.

We may be able to arrange an upgraded delivery service on an ad-hoc basis, subject to availability and any applicable additional delivery charge.

Please contact us before placing your order or as soon as possible after ordering, as we may not be able to change the delivery service once your order has entered our dispatch process.

Email: info@cpapstudio.co.uk

Telephone: +44 (0) 7899 539620

We will be happy to advise you of the available options.

5. Next-Working-Day Delivery Aim

We select our UK delivery services with the aim of delivering orders on the next working day after dispatch.

However, unless you have specifically purchased or been allocated a carrier service that is expressly guaranteed, next-working-day delivery should be treated as a delivery aim rather than an absolute guarantee.

Occasional delays can occur due to:

  • Courier network disruption.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Exceptional volumes within the courier network.

  • Other circumstances outside our reasonable control.

If your order is particularly urgent, please contact us before ordering and we can advise whether DHL Express or Royal Mail Special Delivery Guaranteed can be arranged.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive a dispatch confirmation containing tracking information.

Please be aware that tracking may take several hours to update after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period or you believe your parcel has been delayed, please contact us and we will assist you.

7. Stock Availability

We aim to maintain accurate stock information on our website.

Occasionally, stock availability can change unexpectedly because of high demand, stock discrepancies, supplier delays or multiple customers ordering the same product within a short period.

If an item is unexpectedly unavailable, we will contact you and may offer:

  • An estimated dispatch date.

  • An appropriate alternative, subject to your agreement.

  • Partial dispatch of available items.

  • Cancellation and refund of the unavailable item.

We will not substitute a materially different product without your agreement.

8. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please carefully check your:

  • House or building number/name.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Telephone number.

If you discover an address error after ordering, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where legally permitted.

9. Missed Deliveries & Uncollected Parcels

If nobody is available to receive a parcel, the delivery carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe place.

  • Deliver to a neighbour where permitted.

  • Redirect it to a collection point.

  • Hold it at a local depot.

  • Return it to CPAPstudio after unsuccessful delivery attempts.

Please follow the instructions provided by the delivery carrier.

Where a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was supplied, reasonable additional shipping or return-to-sender charges may apply where legally permitted.

10. Damaged Deliveries

If a parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, where possible.

Please then check the contents carefully.

If the product is damaged or something is missing, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the external packaging.

  • Photographs of the product.

  • A photograph of the shipping label where possible.

  • Details of any damaged or missing items.

Please retain the packaging until we confirm that it is no longer required, as the courier may require photographs or packaging information when investigating the shipment.

11. Delayed or Lost Parcels

Occasionally, parcels may be delayed while travelling through the courier network.

A tracking delay does not necessarily mean that a parcel has been lost.

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier where appropriate.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your applicable consumer rights.

12. International Shipping – DHL Express

We use DHL Express for international orders.

DHL Express provides tracked international delivery to many destinations worldwide.

International delivery times vary depending on:

  • Destination country.

  • Customs clearance.

  • Local customs requirements.

  • Import documentation.

  • Remote-area delivery.

  • Local holidays.

  • Regulatory requirements.

You will normally receive DHL tracking information after your order has been dispatched.

Please note that international delivery estimates do not include delays caused by customs clearance or action required from the recipient.

13. International Customs, Import VAT & Duties

International shipments may be subject to import VAT, customs duties, taxes, brokerage charges or other fees imposed by the destination country or courier.

Unless specifically stated otherwise when you order, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

CPAPstudio does not determine or control the amount charged by overseas customs authorities.

Customers are responsible for complying with the import requirements of the destination country and for responding promptly to any requests from DHL or the relevant customs authority.

14. Customs Delays, Refused Shipments & Unpaid Duties

International deliveries can occasionally be delayed while awaiting customs clearance.

The recipient is responsible for providing information or paying import duties/taxes requested by DHL or the destination country's customs authorities.

If a shipment is refused, abandoned, not collected or returned because the recipient:

  • Refuses to pay applicable import duties or taxes.

  • Does not complete customs clearance.

  • Does not provide information requested by DHL or customs.

  • Refuses delivery.

  • Provides an incorrect or incomplete delivery address.

the shipment may be returned to CPAPstudio.

Where a refund is applicable after the goods have been safely returned to us, reasonable costs actually incurred as a result of the failed delivery or return may be deducted where permitted by law. These may include original international shipping costs, return-to-sender charges, customs charges, carrier charges and other direct costs associated with returning the shipment.

This does not affect your statutory consumer rights.

15. International Import Restrictions

Customers placing international orders are responsible for checking whether the products they are ordering can legally be imported into their destination country and whether any prescription, licence or other documentation is required.

Where we are aware of a shipping or regulatory restriction, we may contact you before dispatch or cancel an affected item and issue an appropriate refund.

16. Multiple-Item Orders

Orders containing multiple products may occasionally be dispatched in more than one parcel.

This may be necessary because of product size, weight, stock availability, courier restrictions or prescription/documentation requirements.

If your order is split, you may receive more than one tracking number.

17. Returns

This Shipping & Delivery Policy covers the dispatch and delivery of orders.

For information about returning a product, including change-of-mind returns, faulty products and hygiene-sensitive medical products, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or need an urgent or upgraded delivery service, please contact us:

CPAPstudio – AA Sales Ltd
1 Harding Road
Eastleigh
Hampshire
SO50 9RB
United Kingdom

Email: info@cpapstudio.co.uk
Telephone: +44 (0) 7899 539620

Please include your order number when contacting us about an existing shipment.

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How To Change the Pressure Settings on a ResMed AirSense 10

How To Change the Pressure Settings on a ResMed AirSense 10 

If you have been using your ResMed AirSense 10 for a while and feel as though your therapy could be more comfortable perhaps you are waking with a dry mouth, struggling to exhale against the airflow, or still feeling tired in the mornings the question of pressure adjustments is likely on your mind. This guide walks you through what you need to know, and how to do it safely.

⚠ Important Notice Pressure settings on any CPAP device are prescribed by a clinician based on a sleep study. Do not adjust your prescribed pressure without guidance from your GP, sleep consultant, or respiratory therapist. Self-adjusting can reduce therapy effectiveness or mask underlying health changes. This guide is provided for informational purposes and for those making clinician-sanctioned adjustments.
TREATMENT MODE 12.0 cmH₂O dial LCD display navigation dial ResMed AirSense 10 AutoSet / Elite / CPAP for Her ▸ Pressure range: 4–20 cmH₂O ▸ Clinical menu access required ▸ Always consult your clinician ▸ myAir app for therapy tracking
Fig. 1- ResMed AirSense 10 device overview: key components referenced in this guide

Understanding Pressure on the AirSense 10

The ResMed AirSense 10 range includes three main variants the AutoSet, the Elite, and the AirSense 10 for Her. Each operates slightly differently when it comes to pressure delivery. The AutoSet, for instance, adjusts airflow automatically throughout the night within a set minimum and maximum range. The Elite delivers a fixed, consistent pressure. Understanding which model you have is the first step before making any adjustments.

Pressure is measured in centimetres of water pressure (cmH₂O). Standard therapeutic pressures typically fall somewhere between 6 and 14 cmH₂O, though some patients require higher settings. Your clinical prescription will specify either a fixed value or an acceptable range.

What the Clinical Menu Is

The AirSense 10 has two layers of settings. The standard user menu controls comfort features such as ramp time, EPR (Expiratory Pressure Relief), and humidification. The deeper clinical menu also called the provider or clinician menu is where pressure thresholds live. This level is intentionally less accessible to avoid accidental changes.

Step-by-Step: Accessing and Adjusting Pressure Settings

Before you begin, ensure the machine is plugged in but not running. Have your prescribed pressure values to hand so you can confirm the correct figures.

  1. Power on the device. Press the home button to reach the main screen. Ensure you are on the home display you should see the therapy pressure reading and a clock.
  2. Enter the clinical menu. Press and hold the home button for a few seconds, then simultaneously press the Start/Stop button. On most AirSense 10 units, this combination unlocks the clinician interface.
  3. Navigate to pressure settings. Use the scroll dial on the right-hand side of the machine to move through the menu options. You are looking for options such as "Min Pressure", "Max Pressure" (on the AutoSet), or simply "Pressure" on fixed-mode devices.
  4. Select and adjust the value. Press the dial to select a setting, then rotate to increase or decrease the figure. Values change in increments of 0.2 cmH₂O. Set the value as directed by your clinician.
  5. Confirm and exit. Press the home button to save your changes. The device will return to the home screen. Your new setting is now active.
💡 Tip If the clinical menu combination does not respond, try keeping the machine in standby mode (plugged in, not actively running therapy) and repeat the button sequence. The exact button press may vary slightly between firmware versions.

Key Settings to Be Aware Of

EPR (Expiratory Pressure Relief)

This is a comfort feature, not a clinical pressure setting. EPR reduces the airflow slightly when you breathe out, making it easier to exhale against the machine. It can be set from 1 to 3, or switched off entirely. Many users find EPR helpful if they experience difficulty breathing out during therapy.

Ramp Time

The ramp function starts your therapy at a lower pressure and gradually increases to your prescribed level over a set period typically 5 to 45 minutes. This is useful if you find the full pressure uncomfortable when first falling asleep. Ramp settings live in the standard user menu and can be adjusted without entering the clinical area.

Humidity and Heated Tube

If you are using a HumidAir humidifier chamber alongside a ClimateLineAir heated tube both of which are compatible accessories available for the AirSense 10 you may find that adjusting humidity levels alongside your pressure changes can significantly improve comfort, particularly in winter months when indoor air tends to be drier.

AirSense 10 — Pressure Adjustment Quick Reference SETTING WHERE TO FIND IT NOTE Fixed Pressure (Elite) Clinical Menu → Pressure Single value, prescribed Min Pressure (AutoSet) Clinical Menu → Min Pressure Default: 4 cmH₂O Max Pressure (AutoSet) Clinical Menu → Max Pressure Default: 20 cmH₂O EPR (Expiratory Relief) Standard User Menu Off / 1 / 2 / 3 Ramp Time Standard User Menu 0–45 min, or Auto
Fig. 2 - Quick reference table: where to find each setting on the AirSense 10

When to Contact Your Clinician Instead

There are situations where adjusting your own settings is not the right answer. If you are experiencing any of the following, speak to your sleep clinic, GP, or respiratory therapist before touching the machine:

  • You are still feeling excessively tired despite regular CPAP use
  • Your AHI (apnoea-hypopnoea index) is rising, as shown in the myAir app
  • You are experiencing frequent centrally-originating apnoeas (not obstructive ones)
  • You have recently changed medications that may affect breathing
  • You have gained or lost a significant amount of weight

Weight changes in particular can meaningfully alter the pressure required for effective therapy. A repeat sleep study or pressure titration session may be appropriate.

Keeping Your Equipment in Good Shape

Adjusting pressure is only one part of getting the most from your therapy. Regular maintenance of your mask cushion, headgear, tubing, and humidifier chamber plays a significant role in how effective and comfortable each session feels. A worn cushion causes air leaks, which can actually make the machine work harder and increase the delivered pressure beyond your prescribed level. Replacing mask components on schedule typically every three months for cushions and every six months for frames is genuinely worth it.

If you use a ClimateLineAir heated tube alongside a HumidAir chamber, ensure you are cleaning both regularly and checking for any signs of condensation build-up, which can affect airflow consistency.

Frequently Asked Questions

Will adjusting the pressure void my machine's warranty?

Accessing the clinical menu itself does not void the warranty on a ResMed AirSense 10. However, making changes outside of a clinical prescription could affect the effectiveness of your therapy and may have implications for any insurance or NHS-funded equipment agreements. Always check with your provider before making changes.

How do I know if my current pressure setting is working?

The myAir app from ResMed connects to your AirSense 10 via Bluetooth and gives you nightly therapy scores, including AHI, mask seal, and hours of use. A consistently low AHI (below 5 events per hour) is a good sign that your current setting is effective. If your scores are declining, that's worth discussing with your clinician.

Can I use a different mask with my AirSense 10 without changing the pressure?

Yes switching between compatible mask types (full-face, nasal, or nasal pillow) generally does not require a pressure change, as the machine maintains the prescribed output regardless of mask type. That said, different mask styles can affect how pressure is perceived. A full-face mask at the same setting may feel different from a nasal pillow mask, so give yourself a week or two to adjust whenever changing mask style.

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CPAP Studio stocks a wide range of ResMed AirSense 10-compatible masks, cushions, headgear, tubing, and humidifier chambers with free next-day delivery across the UK.

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