Free Next day shipping on all orders & Easy Returns
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info@cpapstudio.co.uk
+44 7899 539620

Shipping Policy

Fast, tracked delivery across the UK

3:30 PMMon–Fri order cut-off for next working day delivery
10:30 AMSaturday order cut-off
TrackedRoyal Mail Tracked 24 for all UK/NI and Channel Island orders

At CPAPstudio, we understand that CPAP and respiratory equipment can be important to your everyday therapy. We therefore aim to dispatch orders as quickly as possible and use tracked delivery services for added peace of mind.

Shipping at a Glance

Order / Destination Order Cut-Off Delivery Service Delivery Aim
UK Orders – Monday to Friday Order by 3:30 PM Royal Mail Tracked 24 Next working day
UK Orders – Saturday Order by 10:30 AM Royal Mail Tracked 24 Next working day
UK Orders – Sunday No dispatch — Dispatched next working day
UK Orders Over £800 Same cut-off times DHL Express or Royal Mail Special Delivery Guaranteed Next working day
International Orders See dispatch information below DHL Express Depends on destination and customs clearance

Orders placed before the applicable cut-off time are normally dispatched the same day, subject to stock availability, payment authorisation and any required prescription or verification.

Our UK delivery services are selected with the aim of delivering your order on the next working day after dispatch. Delivery times can occasionally be affected by courier delays or circumstances outside our reasonable control.

1. Same-Day Dispatch

We offer same-day dispatch on eligible in-stock orders placed before the following cut-off times:

Monday to Friday: Order before 3:30 PM for same-day dispatch.

Saturday: Order before 10:30 AM for same-day dispatch.

Sunday: We do not dispatch orders on Sundays. Orders placed on Sunday will normally be dispatched on the next working day.

Orders placed after the applicable cut-off time will normally be dispatched on the next available dispatch day.

Same-day dispatch is subject to:

  • The product being in stock.

  • Successful payment authorisation.

  • A complete and accurate delivery address.

  • Any required prescription or medical documentation having been received and approved.

  • Any necessary order or security verification being completed.

Please note that dispatch and delivery are separate. Same-day dispatch means that your order is handed to the relevant delivery network that day; it does not constitute an absolute guarantee that the carrier will deliver the parcel the following day.

2. UK Delivery

We provide fast, tracked delivery for UK orders.

Orders dispatched by us are sent using a service selected with the aim of delivery on the next working day after dispatch.

Depending on the order value, size, weight, destination and nature of the products, we may use Royal Mail, DHL Express or another appropriate tracked service.

Tracking information will normally be provided once your order has been dispatched.

3. Orders Over £800 – Premium Delivery

For UK orders with an order value over £800, we normally use a premium next-working-day delivery service.

Depending on the order and destination, this will normally be:

DHL Express, or
Royal Mail Special Delivery Guaranteed

This provides additional security and enhanced delivery service for higher-value orders.

Orders must still be placed before the applicable same-day dispatch cut-off and meet our normal dispatch requirements.

4. DHL Express / Special Delivery for Smaller Orders

If your UK order is below £800 but you would prefer us to use DHL Express or Royal Mail Special Delivery Guaranteed, please contact us.

We may be able to arrange an upgraded delivery service on an ad-hoc basis, subject to availability and any applicable additional delivery charge.

Please contact us before placing your order or as soon as possible after ordering, as we may not be able to change the delivery service once your order has entered our dispatch process.

Email: info@cpapstudio.co.uk

Telephone: +44 (0) 7899 539620

We will be happy to advise you of the available options.

5. Next-Working-Day Delivery Aim

We select our UK delivery services with the aim of delivering orders on the next working day after dispatch.

However, unless you have specifically purchased or been allocated a carrier service that is expressly guaranteed, next-working-day delivery should be treated as a delivery aim rather than an absolute guarantee.

Occasional delays can occur due to:

  • Courier network disruption.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Exceptional volumes within the courier network.

  • Other circumstances outside our reasonable control.

If your order is particularly urgent, please contact us before ordering and we can advise whether DHL Express or Royal Mail Special Delivery Guaranteed can be arranged.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive a dispatch confirmation containing tracking information.

Please be aware that tracking may take several hours to update after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period or you believe your parcel has been delayed, please contact us and we will assist you.

7. Stock Availability

We aim to maintain accurate stock information on our website.

Occasionally, stock availability can change unexpectedly because of high demand, stock discrepancies, supplier delays or multiple customers ordering the same product within a short period.

If an item is unexpectedly unavailable, we will contact you and may offer:

  • An estimated dispatch date.

  • An appropriate alternative, subject to your agreement.

  • Partial dispatch of available items.

  • Cancellation and refund of the unavailable item.

We will not substitute a materially different product without your agreement.

8. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please carefully check your:

  • House or building number/name.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Telephone number.

If you discover an address error after ordering, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where legally permitted.

9. Missed Deliveries & Uncollected Parcels

If nobody is available to receive a parcel, the delivery carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe place.

  • Deliver to a neighbour where permitted.

  • Redirect it to a collection point.

  • Hold it at a local depot.

  • Return it to CPAPstudio after unsuccessful delivery attempts.

Please follow the instructions provided by the delivery carrier.

Where a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was supplied, reasonable additional shipping or return-to-sender charges may apply where legally permitted.

10. Damaged Deliveries

If a parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, where possible.

Please then check the contents carefully.

If the product is damaged or something is missing, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the external packaging.

  • Photographs of the product.

  • A photograph of the shipping label where possible.

  • Details of any damaged or missing items.

Please retain the packaging until we confirm that it is no longer required, as the courier may require photographs or packaging information when investigating the shipment.

11. Delayed or Lost Parcels

Occasionally, parcels may be delayed while travelling through the courier network.

A tracking delay does not necessarily mean that a parcel has been lost.

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier where appropriate.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your applicable consumer rights.

12. International Shipping – DHL Express

We use DHL Express for international orders.

DHL Express provides tracked international delivery to many destinations worldwide.

International delivery times vary depending on:

  • Destination country.

  • Customs clearance.

  • Local customs requirements.

  • Import documentation.

  • Remote-area delivery.

  • Local holidays.

  • Regulatory requirements.

You will normally receive DHL tracking information after your order has been dispatched.

Please note that international delivery estimates do not include delays caused by customs clearance or action required from the recipient.

13. International Customs, Import VAT & Duties

International shipments may be subject to import VAT, customs duties, taxes, brokerage charges or other fees imposed by the destination country or courier.

Unless specifically stated otherwise when you order, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

CPAPstudio does not determine or control the amount charged by overseas customs authorities.

Customers are responsible for complying with the import requirements of the destination country and for responding promptly to any requests from DHL or the relevant customs authority.

14. Customs Delays, Refused Shipments & Unpaid Duties

International deliveries can occasionally be delayed while awaiting customs clearance.

The recipient is responsible for providing information or paying import duties/taxes requested by DHL or the destination country's customs authorities.

If a shipment is refused, abandoned, not collected or returned because the recipient:

  • Refuses to pay applicable import duties or taxes.

  • Does not complete customs clearance.

  • Does not provide information requested by DHL or customs.

  • Refuses delivery.

  • Provides an incorrect or incomplete delivery address.

the shipment may be returned to CPAPstudio.

Where a refund is applicable after the goods have been safely returned to us, reasonable costs actually incurred as a result of the failed delivery or return may be deducted where permitted by law. These may include original international shipping costs, return-to-sender charges, customs charges, carrier charges and other direct costs associated with returning the shipment.

This does not affect your statutory consumer rights.

15. International Import Restrictions

Customers placing international orders are responsible for checking whether the products they are ordering can legally be imported into their destination country and whether any prescription, licence or other documentation is required.

Where we are aware of a shipping or regulatory restriction, we may contact you before dispatch or cancel an affected item and issue an appropriate refund.

16. Multiple-Item Orders

Orders containing multiple products may occasionally be dispatched in more than one parcel.

This may be necessary because of product size, weight, stock availability, courier restrictions or prescription/documentation requirements.

If your order is split, you may receive more than one tracking number.

17. Returns

This Shipping & Delivery Policy covers the dispatch and delivery of orders.

For information about returning a product, including change-of-mind returns, faulty products and hygiene-sensitive medical products, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or need an urgent or upgraded delivery service, please contact us:

CPAPstudio – AA Sales Ltd
1 Harding Road
Eastleigh
Hampshire
SO50 9RB
United Kingdom

Email: info@cpapstudio.co.uk
Telephone: +44 (0) 7899 539620

Please include your order number when contacting us about an existing shipment.

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What Does “Apnoeic” Mean?

What Does “Apnoeic” Mean? 

If you have recently been diagnosed with sleep apnoea, attended a sleep clinic, or started researching CPAP therapy, you may have come across the word apneic and wondered exactly what it means. It is a medical adjective that crops up frequently in clinical notes, equipment guides, and sleep study reports, yet it is rarely explained in plain language. This article does exactly that.

Apneic
/ ap·nee·ik /  ·  adjective
Relating to, or characteristic of, apnoea a temporary cessation of breathing. A person described as "apneic" is someone who experiences these breathing pauses, typically during sleep.

The word comes from the Greek apnoia, meaning "absence of breathing." In clinical practice, someone is referred to as being apneic when their breathing repeatedly stops and restarts during sleep. These pauses known as apnoeic episodes can last anywhere from a few seconds to over a minute and may occur dozens or even hundreds of times each night.

Normal vs Apnoeic Breathing — Airflow Over Time Airflow 0s 30s 60s 90s 120s 150s APNOEIC EPISODE (breathing paused ~30s) Arousal / resumption Normal airflow Apnoeic pause (no airflow)
Fig. 1- Illustrative airflow pattern showing a normal breathing cycle, an apnoeic episode, and the compensatory deeper breaths that often follow resumption

The Difference Between Apnoea and Apneic

Apnoea is the noun it refers to the event itself, the pause in breathing. Apneic (sometimes also spelled apnoeic in British English) is the adjective used to describe someone who experiences these events, or to describe the pauses themselves. So you might hear a clinician say:

  • "The patient had 42 apneic events per hour."
  • "He was observed to be apneic for periods of up to 45 seconds."
  • "Apneic breathing patterns were consistent with obstructive sleep apnoea."

In all three examples, the word describes something connected to breathing cessation either the person, the episodes, or the breathing pattern itself.

Types of Apnoeic Events

Not all breathing pauses during sleep are the same. Clinicians classify them into three main types, each with a different underlying cause:

Obstructive Apnoea

This is by far the most common form. The airway physically collapses or becomes blocked usually by relaxed throat muscles or soft tissue while the brain continues to send signals to breathe. The body tries to breathe, but air cannot pass through. This is the type targeted by CPAP therapy, which works by delivering a continuous stream of pressurised air to keep the airway open throughout the night.

Central Apnoea

In central apnoea, the brain temporarily fails to send the correct breathing signal to the muscles. There is no physical obstruction, but breathing simply stops because the brain does not trigger the breath. This type is less common and often associated with other medical conditions or the use of certain medications.

Mixed (Complex) Apnoea

As the name suggests, mixed apnoea combines characteristics of both obstructive and central types within a single episode. It typically begins as a central apnoea and transitions into an obstructive one as the airway collapses during the pause.

💡 Good to Know A related term you may encounter is hypopnoea this refers to a partial rather than complete reduction in airflow (typically a 30% or greater reduction), accompanied by a drop in blood oxygen or an arousal from sleep. Your sleep study report will usually reference both apnoeas and hypopnoeas together, expressed as the AHI (apnoea-hypopnoea index).

What Is the AHI and Why Does It Matter?

The apnoea-hypopnoea index, or AHI, is the standard measure used to determine how severe sleep apnoea is. It counts the average number of breathing interruptions per hour of sleep. Your AHI score is typically recorded on your sleep study report and is used by your clinician to decide on the most appropriate treatment.

NormalAHI < 5
MildAHI 5–14
ModerateAHI 15–29
SevereAHI ≥ 30

AHI severity classification (events per hour of sleep)

Someone with an AHI of 40 is experiencing, on average, 40 apnoeic or hypopnoeic events every hour almost one every 90 seconds. At that frequency, restful, restorative sleep is virtually impossible, regardless of how many hours are spent in bed.

Impact of Untreated vs Treated Sleep Apnoea Untreated Apnoeic Sleep ✗ Frequent oxygen desaturation ✗ Fragmented, non-restorative sleep ✗ Daytime fatigue and poor concentration ✗ Elevated blood pressure over time ✗ Increased cardiovascular risk ✗ Mood disturbance and irritability ✗ Bed partner sleep disruption With CPAP Therapy ✓ Stable oxygen levels overnight ✓ Deeper, more restorative sleep stages ✓ Improved energy and daytime alertness ✓ Reduced blood pressure in many patients ✓ Lower long-term cardiovascular risk ✓ Better mood and cognitive function ✓ Quieter nights for partners too VS
Fig. 2 -Comparing the health outcomes of untreated apnoeic sleep against managed sleep apnoea with CPAP therapy

How Is Apnoeic Breathing Treated?

For the vast majority of people with obstructive sleep apnoea the most common form CPAP (Continuous Positive Airway Pressure) therapy is the gold-standard treatment. A CPAP machine delivers a steady flow of pressurised air through a mask worn during sleep. This air acts as a pneumatic splint, gently holding the airway open so that obstructive apnoeic events cannot occur.

Modern CPAP machines are considerably quieter and more comfortable than early devices. Many are AutoSet models such as the ResMed AirSense 10 AutoSet which automatically adjust the delivered pressure in response to your airway throughout the night, rather than delivering a fixed level. This makes therapy more responsive and, for many users, more comfortable.

The mask you use is equally important. The right mask type whether a full-face mask, a nasal mask, or a nasal pillow mask depends on how you breathe naturally during sleep, your facial structure, and your personal comfort preferences. Getting the seal right is essential: even small leaks can reduce the effectiveness of therapy.

⚠ A Note on Self-Diagnosis If you suspect you may be having apnoeic episodes during sleep  particularly if a partner has noticed you stopping breathing, snoring loudly, or gasping it is important to speak to your GP rather than self-diagnosing. A formal sleep study (polysomnography or a home-based sleep test) is required to confirm a diagnosis and determine the appropriate treatment pressure.

Signs That You May Be Experiencing Apnoeic Events

Many people with sleep apnoea are entirely unaware of the events happening during the night. Common indicators that something may be disrupting your sleep include:

  • Waking feeling unrefreshed, even after a full night in bed
  • Loud snoring particularly if it is punctuated by silence and then a gasp
  • A partner or housemate reporting that you stop breathing during sleep
  • Waking with a dry mouth, sore throat, or headache
  • Persistent daytime sleepiness, difficulty concentrating, or low mood
  • Needing to use the bathroom frequently during the night

These symptoms on their own do not confirm sleep apnoea, but they are strong enough reasons to raise the matter with a healthcare professional.

Frequently Asked Questions

Is "apneic" the same as "apnoeic"?

They mean the same thing. "Apnoeic" is the preferred British English spelling, while "apneic" follows American English conventions. Both adjectives describe something relating to apnoea a pause in breathing. In UK clinical documents, you are most likely to see "apnoeic", though both forms appear in medical literature.

Can you have apnoeic episodes without snoring?

Yes. While snoring is very commonly associated with obstructive sleep apnoea, not everyone who has breathing pauses during sleep will snore noticeably. This is one reason why the condition often goes undiagnosed particularly in women, who are statistically less likely to present with the loud snoring pattern typically associated with sleep apnoea. If other symptoms are present, a sleep assessment is still worthwhile regardless of whether snoring is reported.

Once I start CPAP therapy, will my apnoeic events stop completely?

For most people with obstructive sleep apnoea, consistent and correctly fitted CPAP therapy brings the AHI down to below 5 events per hour which is considered within the normal range. However, results vary between individuals, and it may take some adjustment of mask type, fit, or pressure settings to achieve the best outcome. Regular reviews with your sleep clinic or GP are an important part of ongoing therapy management.

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