Free Next day shipping on all orders & Easy Returns
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info@cpapstudio.co.uk
+44 7899 539620

Shipping Policy

Fast, tracked delivery across the UK

3:30 PMMon–Fri order cut-off for next working day delivery
10:30 AMSaturday order cut-off
TrackedRoyal Mail Tracked 24 for all UK/NI and Channel Island orders

At CPAPstudio, we understand that CPAP and respiratory equipment can be important to your everyday therapy. We therefore aim to dispatch orders as quickly as possible and use tracked delivery services for added peace of mind.

Shipping at a Glance

Order / Destination Order Cut-Off Delivery Service Delivery Aim
UK Orders – Monday to Friday Order by 3:30 PM Royal Mail Tracked 24 Next working day
UK Orders – Saturday Order by 10:30 AM Royal Mail Tracked 24 Next working day
UK Orders – Sunday No dispatch — Dispatched next working day
UK Orders Over £800 Same cut-off times DHL Express or Royal Mail Special Delivery Guaranteed Next working day
International Orders See dispatch information below DHL Express Depends on destination and customs clearance

Orders placed before the applicable cut-off time are normally dispatched the same day, subject to stock availability, payment authorisation and any required prescription or verification.

Our UK delivery services are selected with the aim of delivering your order on the next working day after dispatch. Delivery times can occasionally be affected by courier delays or circumstances outside our reasonable control.

1. Same-Day Dispatch

We offer same-day dispatch on eligible in-stock orders placed before the following cut-off times:

Monday to Friday: Order before 3:30 PM for same-day dispatch.

Saturday: Order before 10:30 AM for same-day dispatch.

Sunday: We do not dispatch orders on Sundays. Orders placed on Sunday will normally be dispatched on the next working day.

Orders placed after the applicable cut-off time will normally be dispatched on the next available dispatch day.

Same-day dispatch is subject to:

  • The product being in stock.

  • Successful payment authorisation.

  • A complete and accurate delivery address.

  • Any required prescription or medical documentation having been received and approved.

  • Any necessary order or security verification being completed.

Please note that dispatch and delivery are separate. Same-day dispatch means that your order is handed to the relevant delivery network that day; it does not constitute an absolute guarantee that the carrier will deliver the parcel the following day.

2. UK Delivery

We provide fast, tracked delivery for UK orders.

Orders dispatched by us are sent using a service selected with the aim of delivery on the next working day after dispatch.

Depending on the order value, size, weight, destination and nature of the products, we may use Royal Mail, DHL Express or another appropriate tracked service.

Tracking information will normally be provided once your order has been dispatched.

3. Orders Over £800 – Premium Delivery

For UK orders with an order value over £800, we normally use a premium next-working-day delivery service.

Depending on the order and destination, this will normally be:

DHL Express, or
Royal Mail Special Delivery Guaranteed

This provides additional security and enhanced delivery service for higher-value orders.

Orders must still be placed before the applicable same-day dispatch cut-off and meet our normal dispatch requirements.

4. DHL Express / Special Delivery for Smaller Orders

If your UK order is below £800 but you would prefer us to use DHL Express or Royal Mail Special Delivery Guaranteed, please contact us.

We may be able to arrange an upgraded delivery service on an ad-hoc basis, subject to availability and any applicable additional delivery charge.

Please contact us before placing your order or as soon as possible after ordering, as we may not be able to change the delivery service once your order has entered our dispatch process.

Email: info@cpapstudio.co.uk

Telephone: +44 (0) 7899 539620

We will be happy to advise you of the available options.

5. Next-Working-Day Delivery Aim

We select our UK delivery services with the aim of delivering orders on the next working day after dispatch.

However, unless you have specifically purchased or been allocated a carrier service that is expressly guaranteed, next-working-day delivery should be treated as a delivery aim rather than an absolute guarantee.

Occasional delays can occur due to:

  • Courier network disruption.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Exceptional volumes within the courier network.

  • Other circumstances outside our reasonable control.

If your order is particularly urgent, please contact us before ordering and we can advise whether DHL Express or Royal Mail Special Delivery Guaranteed can be arranged.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive a dispatch confirmation containing tracking information.

Please be aware that tracking may take several hours to update after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period or you believe your parcel has been delayed, please contact us and we will assist you.

7. Stock Availability

We aim to maintain accurate stock information on our website.

Occasionally, stock availability can change unexpectedly because of high demand, stock discrepancies, supplier delays or multiple customers ordering the same product within a short period.

If an item is unexpectedly unavailable, we will contact you and may offer:

  • An estimated dispatch date.

  • An appropriate alternative, subject to your agreement.

  • Partial dispatch of available items.

  • Cancellation and refund of the unavailable item.

We will not substitute a materially different product without your agreement.

8. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please carefully check your:

  • House or building number/name.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Telephone number.

If you discover an address error after ordering, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where legally permitted.

9. Missed Deliveries & Uncollected Parcels

If nobody is available to receive a parcel, the delivery carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe place.

  • Deliver to a neighbour where permitted.

  • Redirect it to a collection point.

  • Hold it at a local depot.

  • Return it to CPAPstudio after unsuccessful delivery attempts.

Please follow the instructions provided by the delivery carrier.

Where a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was supplied, reasonable additional shipping or return-to-sender charges may apply where legally permitted.

10. Damaged Deliveries

If a parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, where possible.

Please then check the contents carefully.

If the product is damaged or something is missing, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the external packaging.

  • Photographs of the product.

  • A photograph of the shipping label where possible.

  • Details of any damaged or missing items.

Please retain the packaging until we confirm that it is no longer required, as the courier may require photographs or packaging information when investigating the shipment.

11. Delayed or Lost Parcels

Occasionally, parcels may be delayed while travelling through the courier network.

A tracking delay does not necessarily mean that a parcel has been lost.

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier where appropriate.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your applicable consumer rights.

12. International Shipping – DHL Express

We use DHL Express for international orders.

DHL Express provides tracked international delivery to many destinations worldwide.

International delivery times vary depending on:

  • Destination country.

  • Customs clearance.

  • Local customs requirements.

  • Import documentation.

  • Remote-area delivery.

  • Local holidays.

  • Regulatory requirements.

You will normally receive DHL tracking information after your order has been dispatched.

Please note that international delivery estimates do not include delays caused by customs clearance or action required from the recipient.

13. International Customs, Import VAT & Duties

International shipments may be subject to import VAT, customs duties, taxes, brokerage charges or other fees imposed by the destination country or courier.

Unless specifically stated otherwise when you order, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

CPAPstudio does not determine or control the amount charged by overseas customs authorities.

Customers are responsible for complying with the import requirements of the destination country and for responding promptly to any requests from DHL or the relevant customs authority.

14. Customs Delays, Refused Shipments & Unpaid Duties

International deliveries can occasionally be delayed while awaiting customs clearance.

The recipient is responsible for providing information or paying import duties/taxes requested by DHL or the destination country's customs authorities.

If a shipment is refused, abandoned, not collected or returned because the recipient:

  • Refuses to pay applicable import duties or taxes.

  • Does not complete customs clearance.

  • Does not provide information requested by DHL or customs.

  • Refuses delivery.

  • Provides an incorrect or incomplete delivery address.

the shipment may be returned to CPAPstudio.

Where a refund is applicable after the goods have been safely returned to us, reasonable costs actually incurred as a result of the failed delivery or return may be deducted where permitted by law. These may include original international shipping costs, return-to-sender charges, customs charges, carrier charges and other direct costs associated with returning the shipment.

This does not affect your statutory consumer rights.

15. International Import Restrictions

Customers placing international orders are responsible for checking whether the products they are ordering can legally be imported into their destination country and whether any prescription, licence or other documentation is required.

Where we are aware of a shipping or regulatory restriction, we may contact you before dispatch or cancel an affected item and issue an appropriate refund.

16. Multiple-Item Orders

Orders containing multiple products may occasionally be dispatched in more than one parcel.

This may be necessary because of product size, weight, stock availability, courier restrictions or prescription/documentation requirements.

If your order is split, you may receive more than one tracking number.

17. Returns

This Shipping & Delivery Policy covers the dispatch and delivery of orders.

For information about returning a product, including change-of-mind returns, faulty products and hygiene-sensitive medical products, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or need an urgent or upgraded delivery service, please contact us:

CPAPstudio – AA Sales Ltd
1 Harding Road
Eastleigh
Hampshire
SO50 9RB
United Kingdom

Email: info@cpapstudio.co.uk
Telephone: +44 (0) 7899 539620

Please include your order number when contacting us about an existing shipment.

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ResMed AirFit N30i vs Philips DreamWear Nasal Mask Head-to-Head

ResMed AirFit N30i vs Philips DreamWear Nasal Mask Head-to-Head 

Both use a top-of-head hose and under-nose design. Their frame systems, cushion options and fitting details differ here is how to compare them.

If you want a CPAP mask that leaves the front of your face relatively clear, the ResMed AirFit N30i and Philips DreamWear Nasal Mask are two options worth comparing. Both use a top-of-the-head hose connection and an under-the-nose design, helping keep the main tubing away from the front of your face. However, they are not identical their frame designs, cushion options and fitting systems differ, and those details can affect which mask feels more comfortable for you.
ⓘ This comparison uses manufacturer information and product details rather than claiming to be an independent hands-on test.

Two Masks, Same Hose Concept

👃
ResMed AirFit N30i
ResMed
Nasal cradle · SpringFit frame · Top hose

Nasal cradle cushion resting beneath the nose. Flexible SpringFit frame with air channelled through the frame to the cushion. Top-of-head hose connection with quick-release elbow. Designed for active sleepers and those who prefer less facial coverage.

🌬️
Philips DreamWear Nasal
Philips Respironics
Under-nose cushion · Hollow frame · Top hose

Under-the-nose nasal cushion with soft, hollow frame that channels airflow through the sides towards the cushion. Top-of-head hose connection. Modular DreamWear system with nasal, nasal pillows and full-face cushion options available.

Quick Comparison

Feature ResMed AirFit N30i Philips DreamWear Nasal
Mask type Nasal cradle mask Under-the-nose nasal cushion mask
Hose connection Top of the head Top of the head
Cushion position Rests beneath the nose Rests beneath the nose
Frame design Flexible SpringFit frame with airflow through the frame Soft, hollow frame channels airflow towards the cushion
Field of vision Open front design Open front design
Sleeping positions Designed to accommodate different sleeping positions Designed to allow movement between sleeping positions
Cushion options Nasal cradle; compatible N30i/P30i components should be checked carefully Nasal, nasal pillows and full-face cushions within the DreamWear system
Main consideration Cushion fit, frame size and headgear adjustment Cushion style, frame size and fit
Manufacturer ResMed Philips Respironics
💡 Both masks keep the hose away from the front of your face. Both manufacturers describe their designs as allowing greater freedom of movement by moving the hose connection away from the front of the mask. The exact fit and comfort will depend on the individual user.
AirFit N30i vs DreamWear — What They Share and Where They Differ Both: Top-of-head hose   |   Under-nose cushion   |   Open front design   |   Designed for position changes AirFit N30i — What’s Different ✓ SpringFit flexible frame ✓ Quick-release elbow ✓ Nasal cradle cushion style ResMed · N30i/P30i cushion family DreamWear — What’s Different ✓ Soft hollow-frame airflow ✓ Modular cushion system ✓ Nasal, pillows and full-face options Philips Respironics · DreamWear cushion family
The shared features (top banner) are what make both masks appealing to the same type of user. The differences are in the frame construction and cushion system and those details determine which mask fits and feels better for a given person.

Six Areas Compared

1
Design and Hose Position
✓ Both: top-of-head hose N30i: air through SpringFit frame DreamWear: air through hollow frame sides

ResMed AirFit N30i

The AirFit N30i has a top-of-the-head hose connection. Air travels through the mask frame towards the nasal cradle cushion, which sits beneath the nose rather than covering the bridge. ResMed also includes a quick-release elbow, allowing you to disconnect from the tubing when getting up during the night without removing the entire mask. Its slip-on design is intended to make putting the mask on and taking it off straightforward.

Philips DreamWear Nasal Mask

The DreamWear Nasal Mask also connects to the main hose at the top of the head. Its hollow frame directs airflow through the sides towards the cushion. Philips designed the DreamWear system to keep the front of the face more open and allow users to move between sleeping positions. The DreamWear range also offers different cushion styles that can be used with its compatible frame system.

What this means: Both masks keep the main hose away from the front of your face. The difference is in the frame construction and how each system fits you.
2
Cushion Design and Facial Contact
N30i: curved silicone nasal cradle DreamWear: modular under-nose cushion Neither guarantees no marks or leaks
The AirFit N30i uses a curved silicone nasal cradle. It rests under the nose, avoiding the traditional mask seal across the bridge of the nose. ResMed says its cushion is designed to flex and adapt as the user changes position. The DreamWear Nasal Mask also uses an under-the-nose cushion. Philips describes the design as reducing contact around the nose bridge and providing an open field of vision. The DreamWear system is modular, with nasal, nasal pillows and full-face cushion options. Neither design guarantees that you will avoid marks, irritation or leaks. Cushion size, facial shape, strap adjustment and sleeping position can all affect how a mask feels and seals.
3
Comfort and Sleeping Positions
✓ Both designed for position changes Top-mounted hose reduces front-mask drag Comfort is personal fit and size matter most
Both masks are designed for people who want less equipment across the front of the face. The top-mounted hose can be useful if you tend to move around during sleep, because the main tubing is not hanging directly from the front of the mask. ResMed specifically highlights the AirFit N30i for people who sleep in different positions, including side and stomach sleepers. Philips also describes DreamWear as suitable for people who change sleeping positions. Comfort is personal, though. A mask that works well for one person may not fit another person’s nose or facial profile in the same way. If possible, use the manufacturer’s sizing guidance and ask your CPAP provider for help with fitting. Do not assume that a mask will seal properly just because it has a flexible frame.
4
Fit and Sizing
Correct sizing essential for both N30i FitPack: small and medium cushions listed DreamWear: separate frame and cushion sizes Don’t assume size carries across brands
Correct sizing is essential for both masks. The AirFit N30i uses a flexible SpringFit frame and a nasal cradle cushion. CPAPstudio’s FitPack listing states that its pack includes small and medium cushions. Check the product listing carefully to confirm which frame and cushion sizes are included in the version you are buying. DreamWear has its own sizing system for the frame and cushion. Philips lists replacement nasal cushions in small, medium and large sizes, as well as separate frame sizes. Do not choose a cushion size based only on the size of another mask you own. Different brands and designs can fit differently.
5
Cleaning and Replacement Parts
Order parts for the correct mask family only Both have replacement cushions available Confirm compatibility before ordering
Regular cleaning helps remove facial oils and residue that can affect the mask seal. Follow the cleaning instructions supplied with your exact mask model, as the frame, cushion, headgear and elbow may have different care requirements. Both brands have replacement components available, but you must make sure you order parts for the correct mask family. For the AirFit N30i, CPAPstudio lists a replacement cushion separately. For DreamWear, CPAPstudio lists replacement nasal cushions, and the wider DreamWear system has compatible cushion styles for different mask configurations. Before buying a replacement, check the model name and component compatibility. A cushion designed for one mask family should not be assumed to fit another.
6
Which Mask Should You Consider?
Start with fit, not brand preference ✓ Both designed to reduce front-of-face bulk
These are practical points for comparing the designs, not a guarantee that one mask will be more comfortable or effective for you. Your prescribed therapy, facial fit and ability to maintain a good seal should guide your choice. See the detailed comparison below.
Start With What Matters Most to You 👃 Lean Toward AirFit N30i if… ✓ You prefer ResMed’s SpringFit design ✓ Quick-release elbow is useful for you ✓ You want a nasal cradle cushion style ResMed product ecosystem · N30i/P30i compatibility 🌬️ Lean Toward DreamWear if… ✓ You value a modular cushion system ✓ You want to try nasal, pillow or FF styles ✓ You prefer Philips’ hollow-frame design Philips product ecosystem · DreamWear cushion family
The tiebreaker is usually fit whichever mask seals properly for your nose shape and size, with comfortable headgear tension and no excess strap tightening, is the right choice regardless of which brand or frame design it carries.

AirFit N30i or DreamWear: Detailed Considerations

👃 AirFit N30i may suit you if…
  • You want a nasal cradle mask with a top-of-the-head hose connection
  • You prefer ResMed’s SpringFit frame design
  • You like the idea of a quick-release elbow
  • You want to compare ResMed’s N30i cushion with other compatible options in the N30i/P30i family
🌬️ DreamWear Nasal may suit you if…
  • You want a nasal cushion with a top-of-the-head hose connection
  • You prefer the DreamWear hollow-frame design
  • You value the option of using compatible DreamWear cushion styles
  • You want to compare nasal, nasal pillows and full-face configurations within the DreamWear system
These are practical points for comparing the designs, not a guarantee. Mask comfort is personal, and a suitable fit is essential. Your prescribed therapy, facial fit and ability to maintain a good seal should guide your choice.

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👃 Nasal CPAP Masks cpapstudio.co.uk/collections/nasal-cpap-masks 🧸 CPAP Mask Cushions cpapstudio.co.uk/collections/cpap-mask-cushions 😷 All CPAP Masks cpapstudio.co.uk/collections/cpap-masks 🎗️ CPAP Headgear cpapstudio.co.uk/collections/cpap-headgear

Frequently Asked Questions

Is the ResMed AirFit N30i better than the Philips DreamWear Nasal Mask?
Neither mask is best for everyone. Both have a top-of-the-head hose connection and an under-the-nose design. The choice depends on your fit, comfort preferences, cushion style and how well the mask seals for you.
Do the AirFit N30i and DreamWear Nasal Mask cover the bridge of the nose?
Both use an under-the-nose design rather than a traditional cushion that sits across the bridge. The AirFit N30i uses a curved nasal cradle, while DreamWear uses an under-the-nose nasal cushion.
Can I sleep on my side with either mask?
Both manufacturers design these masks to accommodate changes in sleeping position. However, the seal can vary depending on your facial shape, pillow, cushion size and mask adjustment.
Can I change the cushion on a DreamWear mask?
The DreamWear system supports different compatible cushion styles, including nasal, nasal pillows and full-face options. Make sure the cushion you choose is designed for your DreamWear frame.
How do I choose the correct mask size?
Use the sizing guide for the exact mask you intend to buy. Do not assume that a size from another mask brand will fit in the same way. If you are unsure, ask your CPAP provider for fitting advice.
Will either mask stop air leaks?
No mask can guarantee a leak-free fit for every user. Incorrect sizing, poor positioning, worn cushions and overtightened headgear can all contribute to problems. If leaks continue, review the fitting instructions and seek help from your CPAP provider.
Are these masks suitable for everyone who uses CPAP?
Not necessarily. These are nasal masks, so they may not suit every user or every prescribed therapy setup. If you regularly breathe through your mouth during sleep or have difficulty keeping your mouth closed, ask your clinician or CPAP provider whether a nasal mask is appropriate for you.

Final Thoughts

The ResMed AirFit N30i and Philips DreamWear Nasal Mask share two important features: an under-the-nose design and a hose connection at the top of the head. Their differences lie in the frame construction, cushion system and fitting details. The AirFit N30i offers ResMed’s SpringFit frame and nasal cradle design. DreamWear offers Philips’ hollow-frame airflow system and a modular range of compatible cushion styles.

Rather than choosing based on brand alone, compare the sizing instructions, cushion design, replacement parts and cleaning requirements. A properly fitted mask that suits your needs is more important than choosing one simply because it is newer or more popular. If you are unsure which mask is suitable for your prescribed therapy, speak to your CPAP provider or healthcare professional.

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