Free Next day shipping on all orders & Easy Returns
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info@cpapstudio.co.uk
+44 7899 539620

Shipping Policy

Fast, tracked delivery across the UK

3:30 PMMon–Fri order cut-off for next working day delivery
10:30 AMSaturday order cut-off
TrackedRoyal Mail Tracked 24 for all UK/NI and Channel Island orders

At CPAPstudio, we understand that CPAP and respiratory equipment can be important to your everyday therapy. We therefore aim to dispatch orders as quickly as possible and use tracked delivery services for added peace of mind.

Shipping at a Glance

Order / Destination Order Cut-Off Delivery Service Delivery Aim
UK Orders – Monday to Friday Order by 3:30 PM Royal Mail Tracked 24 Next working day
UK Orders – Saturday Order by 10:30 AM Royal Mail Tracked 24 Next working day
UK Orders – Sunday No dispatch — Dispatched next working day
UK Orders Over £800 Same cut-off times DHL Express or Royal Mail Special Delivery Guaranteed Next working day
International Orders See dispatch information below DHL Express Depends on destination and customs clearance

Orders placed before the applicable cut-off time are normally dispatched the same day, subject to stock availability, payment authorisation and any required prescription or verification.

Our UK delivery services are selected with the aim of delivering your order on the next working day after dispatch. Delivery times can occasionally be affected by courier delays or circumstances outside our reasonable control.

1. Same-Day Dispatch

We offer same-day dispatch on eligible in-stock orders placed before the following cut-off times:

Monday to Friday: Order before 3:30 PM for same-day dispatch.

Saturday: Order before 10:30 AM for same-day dispatch.

Sunday: We do not dispatch orders on Sundays. Orders placed on Sunday will normally be dispatched on the next working day.

Orders placed after the applicable cut-off time will normally be dispatched on the next available dispatch day.

Same-day dispatch is subject to:

  • The product being in stock.

  • Successful payment authorisation.

  • A complete and accurate delivery address.

  • Any required prescription or medical documentation having been received and approved.

  • Any necessary order or security verification being completed.

Please note that dispatch and delivery are separate. Same-day dispatch means that your order is handed to the relevant delivery network that day; it does not constitute an absolute guarantee that the carrier will deliver the parcel the following day.

2. UK Delivery

We provide fast, tracked delivery for UK orders.

Orders dispatched by us are sent using a service selected with the aim of delivery on the next working day after dispatch.

Depending on the order value, size, weight, destination and nature of the products, we may use Royal Mail, DHL Express or another appropriate tracked service.

Tracking information will normally be provided once your order has been dispatched.

3. Orders Over £800 – Premium Delivery

For UK orders with an order value over £800, we normally use a premium next-working-day delivery service.

Depending on the order and destination, this will normally be:

DHL Express, or
Royal Mail Special Delivery Guaranteed

This provides additional security and enhanced delivery service for higher-value orders.

Orders must still be placed before the applicable same-day dispatch cut-off and meet our normal dispatch requirements.

4. DHL Express / Special Delivery for Smaller Orders

If your UK order is below £800 but you would prefer us to use DHL Express or Royal Mail Special Delivery Guaranteed, please contact us.

We may be able to arrange an upgraded delivery service on an ad-hoc basis, subject to availability and any applicable additional delivery charge.

Please contact us before placing your order or as soon as possible after ordering, as we may not be able to change the delivery service once your order has entered our dispatch process.

Email: info@cpapstudio.co.uk

Telephone: +44 (0) 7899 539620

We will be happy to advise you of the available options.

5. Next-Working-Day Delivery Aim

We select our UK delivery services with the aim of delivering orders on the next working day after dispatch.

However, unless you have specifically purchased or been allocated a carrier service that is expressly guaranteed, next-working-day delivery should be treated as a delivery aim rather than an absolute guarantee.

Occasional delays can occur due to:

  • Courier network disruption.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Exceptional volumes within the courier network.

  • Other circumstances outside our reasonable control.

If your order is particularly urgent, please contact us before ordering and we can advise whether DHL Express or Royal Mail Special Delivery Guaranteed can be arranged.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive a dispatch confirmation containing tracking information.

Please be aware that tracking may take several hours to update after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period or you believe your parcel has been delayed, please contact us and we will assist you.

7. Stock Availability

We aim to maintain accurate stock information on our website.

Occasionally, stock availability can change unexpectedly because of high demand, stock discrepancies, supplier delays or multiple customers ordering the same product within a short period.

If an item is unexpectedly unavailable, we will contact you and may offer:

  • An estimated dispatch date.

  • An appropriate alternative, subject to your agreement.

  • Partial dispatch of available items.

  • Cancellation and refund of the unavailable item.

We will not substitute a materially different product without your agreement.

8. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please carefully check your:

  • House or building number/name.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Telephone number.

If you discover an address error after ordering, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where legally permitted.

9. Missed Deliveries & Uncollected Parcels

If nobody is available to receive a parcel, the delivery carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe place.

  • Deliver to a neighbour where permitted.

  • Redirect it to a collection point.

  • Hold it at a local depot.

  • Return it to CPAPstudio after unsuccessful delivery attempts.

Please follow the instructions provided by the delivery carrier.

Where a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was supplied, reasonable additional shipping or return-to-sender charges may apply where legally permitted.

10. Damaged Deliveries

If a parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, where possible.

Please then check the contents carefully.

If the product is damaged or something is missing, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the external packaging.

  • Photographs of the product.

  • A photograph of the shipping label where possible.

  • Details of any damaged or missing items.

Please retain the packaging until we confirm that it is no longer required, as the courier may require photographs or packaging information when investigating the shipment.

11. Delayed or Lost Parcels

Occasionally, parcels may be delayed while travelling through the courier network.

A tracking delay does not necessarily mean that a parcel has been lost.

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier where appropriate.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your applicable consumer rights.

12. International Shipping – DHL Express

We use DHL Express for international orders.

DHL Express provides tracked international delivery to many destinations worldwide.

International delivery times vary depending on:

  • Destination country.

  • Customs clearance.

  • Local customs requirements.

  • Import documentation.

  • Remote-area delivery.

  • Local holidays.

  • Regulatory requirements.

You will normally receive DHL tracking information after your order has been dispatched.

Please note that international delivery estimates do not include delays caused by customs clearance or action required from the recipient.

13. International Customs, Import VAT & Duties

International shipments may be subject to import VAT, customs duties, taxes, brokerage charges or other fees imposed by the destination country or courier.

Unless specifically stated otherwise when you order, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

CPAPstudio does not determine or control the amount charged by overseas customs authorities.

Customers are responsible for complying with the import requirements of the destination country and for responding promptly to any requests from DHL or the relevant customs authority.

14. Customs Delays, Refused Shipments & Unpaid Duties

International deliveries can occasionally be delayed while awaiting customs clearance.

The recipient is responsible for providing information or paying import duties/taxes requested by DHL or the destination country's customs authorities.

If a shipment is refused, abandoned, not collected or returned because the recipient:

  • Refuses to pay applicable import duties or taxes.

  • Does not complete customs clearance.

  • Does not provide information requested by DHL or customs.

  • Refuses delivery.

  • Provides an incorrect or incomplete delivery address.

the shipment may be returned to CPAPstudio.

Where a refund is applicable after the goods have been safely returned to us, reasonable costs actually incurred as a result of the failed delivery or return may be deducted where permitted by law. These may include original international shipping costs, return-to-sender charges, customs charges, carrier charges and other direct costs associated with returning the shipment.

This does not affect your statutory consumer rights.

15. International Import Restrictions

Customers placing international orders are responsible for checking whether the products they are ordering can legally be imported into their destination country and whether any prescription, licence or other documentation is required.

Where we are aware of a shipping or regulatory restriction, we may contact you before dispatch or cancel an affected item and issue an appropriate refund.

16. Multiple-Item Orders

Orders containing multiple products may occasionally be dispatched in more than one parcel.

This may be necessary because of product size, weight, stock availability, courier restrictions or prescription/documentation requirements.

If your order is split, you may receive more than one tracking number.

17. Returns

This Shipping & Delivery Policy covers the dispatch and delivery of orders.

For information about returning a product, including change-of-mind returns, faulty products and hygiene-sensitive medical products, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or need an urgent or upgraded delivery service, please contact us:

CPAPstudio – AA Sales Ltd
1 Harding Road
Eastleigh
Hampshire
SO50 9RB
United Kingdom

Email: info@cpapstudio.co.uk
Telephone: +44 (0) 7899 539620

Please include your order number when contacting us about an existing shipment.

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ResMed AirTouch vs AirFit Masks: Which One Should You Choose?

ResMed AirTouch vs AirFit Masks: Which One Should You Choose? 

Compare ResMed AirTouch vs AirFit masks cushion material, comfort, leaks, cleaning and fit to find the right CPAP mask for your needs.


Choosing the right CPAP mask can make a significant difference to comfort, mask leaks and how easy it is to use your therapy every night. Two of the most recognisable mask ranges from ResMed are AirTouch and AirFit. At first glance the two ranges can look very similar and that’s because some AirTouch and AirFit models share the same basic frame design. The biggest difference is often the cushion material: AirFit masks commonly use silicone, while AirTouch models use ResMed’s UltraSoft memory foam on selected masks.

AirTouch vs AirFit: What’s the Main Difference?

The easiest way to understand the two ranges is to look at their cushion technology. For example, the AirTouch F20 and AirFit F20 use the same basic F20 platform, with the main difference being the cushion: AirTouch uses memory foam, while AirFit uses the InfinitySeal silicone cushion. This means you aren’t necessarily choosing between two completely different mask designs. In the F20 family, you’re often choosing between two different cushion experiences.

AirTouch vs AirFit — Core Cushion Difference 🧸 AirTouch UltraSoft Memory Foam Cushion Conforms to facial contours Softer skin contact — replace monthly AirTouch F20 • AirTouch N20 • AirTouch N30i SHARED FRAME 🔵 AirFit InfinitySeal Silicone Cushion Stable seal across facial profiles Reusable — washable & durable AirFit F20 • AirFit N20 • AirFit P10 • and more
The defining difference between the two ranges: AirTouch uses UltraSoft memory foam on selected models, while AirFit uses silicone. Many models particularly the F20 family share the same frame, meaning the choice is often between cushion experiences rather than entirely different mask designs.

AirTouch vs AirFit: Quick Comparison

Feature AirTouch AirFit
Cushion material UltraSoft memory foam on compatible models Silicone on compatible models
Main focus Softness and skin comfort Familiar silicone seal and versatility
Facial contact Soft memory foam cushion Flexible silicone cushion
Cleaning Specific replacement/cleaning requirements for foam Silicone cushions can be cleaned and reused
Cushion replacement AirTouch F20 cushion recommended for monthly replacement Depends on condition and manufacturer guidance
Best suited to People prioritising softness or sensitive skin People who prefer silicone and a conventional cushion
Choice of models AirTouch F20, AirTouch N20 and other AirTouch models Wider AirFit range
Interchangeability Some models share frames with AirFit Some models share frames with AirTouch
Important note: The exact features vary between models, so it is important to compare the specific mask rather than assuming every AirTouch and AirFit mask is identical.

What Is an AirFit Mask?

AirFit is ResMed’s broader mask range and includes full face, nasal and nasal pillow designs. The range gives users different options depending on whether they breathe through their mouth, prefer minimal facial contact or want a traditional nasal mask. The AirFit F20, for example, is a full face mask covering both the nose and mouth and uses ResMed’s InfinitySeal cushion technology. ResMed says the design is intended to provide a versatile fit across different facial profiles and therapy pressures.

AirFit F20 AirFit F40 AirFit F30i AirFit N20 AirFit N30 AirFit P10 AirFit P30i AirFit X30i

What Is an AirTouch Mask?

AirTouch is designed around softer cushion materials on compatible models. The AirTouch F20 uses an UltraSoft memory foam cushion rather than the silicone cushion found on the AirFit F20. ResMed describes the material as designed to conform to facial contours and provide a softer contact experience. AirTouch masks may therefore appeal to people who find traditional silicone cushions uncomfortable or who are concerned about facial pressure marks.

AirTouch F20 AirTouch N20 AirTouch N30i AirTouch F30i variants
Note on availability: Availability can vary by market. Check with your CPAP supplier for the current range available in the UK.

AirTouch F20 vs AirFit F20

This is probably the comparison most CPAP users are interested in. The two masks share the same F20 platform. ResMed confirms that the AirFit F20 silicone cushion and AirTouch F20 foam cushion are interchangeable with the compatible F20 frame.

🧸
AirTouch F20
UltraSoft Memory Foam

May be particularly appealing if you:

  • Have sensitive skin
  • Dislike rigid silicone contact
  • Experience facial marks
  • Want a softer-feeling cushion
  • Prefer a cushion that adapts to facial contours
  • Have facial hair (ResMed highlights this use case)
🔵
AirFit F20
InfinitySeal Silicone

May suit you if you:

  • Prefer silicone
  • Want a conventional reusable cushion
  • Prefer the feel of a firmer seal
  • Want an easy-to-clean cushion
  • Don’t experience significant skin irritation
  • Want a wide range of therapy pressure support

Which Is More Comfortable: AirTouch or AirFit?

Comfort is highly personal. For some users, the memory foam cushion of an AirTouch mask feels noticeably softer against the face. It can conform to facial contours and may reduce the sensation of a traditional silicone cushion pressing against the skin. For others, silicone provides a more familiar and stable feeling.

There isn’t one universally “more comfortable” option. If you frequently wake up with pressure marks or irritation around the mask seal, an AirTouch model may be worth considering. If your current silicone mask feels comfortable and seals reliably, there may be little reason to change.

AirTouch vs AirFit for Sensitive Skin

This is one area where AirTouch can have a particular advantage. The UltraSoft memory foam cushion is designed to feel softer against the skin and conform to facial contours. ResMed specifically identifies AirTouch F20 as an option for people concerned about sensitive skin.


Skin Irritation Is Not Always Caused by the Cushion Material
Correct fitting matters regardless of which range you choose
  • Mask being too tight
  • Incorrect mask size
  • Excessive movement during sleep
  • Poor cleaning
  • Moisture around the cushion
  • Friction from the headgear

Which Mask Is Better for Mask Leaks?

Neither range automatically guarantees a leak-free seal. The AirFit F20’s InfinitySeal cushion is designed to maintain a seal across different facial profiles, while the AirTouch F20’s foam cushion is designed to conform to the face. If you’re experiencing frequent leaks, correct fitting should be investigated before assuming you need a completely different mask.

💨
Common Causes of Mask Leaks
Address these before assuming you need a different mask range
Fit and Adjustment Issues
Incorrectly sized mask Headgear too loose or too tight Mask not positioned correctly
Incorrect sizing is the most common cause of persistent leaks and is frequently mistaken for a mask style or range issue. A mask that is too small or too large will not seal properly regardless of whether the cushion is silicone or memory foam. Ensure you have confirmed your correct size with your CPAP supplier.
Worn or Damaged Components
Worn cushion silicone or foam Replace on schedule
Both silicone and foam cushions degrade over time. A silicone cushion that has lost its flexibility or a foam cushion past its recommended replacement date will no longer provide an adequate seal. Regular replacement on the manufacturer’s recommended schedule resolves many leak complaints.
Sleep Behaviour
Significant movement during sleep Facial hair interference
Significant movement during sleep can dislodge a correctly fitted mask of either range. Facial hair can also interfere with the seal the AirTouch memory foam cushion may provide a better seal in this situation as the foam can adapt more closely to the contours created by facial hair than a rigid silicone seal.

AirTouch vs AirFit: Which Is Easier to Clean?

This is an important practical difference between the two ranges.

🗓️
AirTouch Cushions
Replace monthly — no daily wash required

ResMed states that the UltraSoft memory foam cushion doesn’t require cleaning in the same way as a silicone cushion and recommends replacing the AirTouch F20 cushion monthly. This can make AirTouch attractive to people who prefer a simpler morning routine. However, the rest of the mask system still requires appropriate care, and you should always follow the cleaning and replacement instructions supplied with your specific mask.

🧼
AirFit Cushions
Washable and reusable

Silicone AirFit cushions can be cleaned as part of your normal mask-care routine — warm water and mild soap, then air dried. Replacement is based on the cushion’s condition and manufacturer guidance rather than a fixed monthly schedule. Some users prefer this approach as it means fewer replacement parts to order regularly.

Which Is Better for Side Sleepers?

Both AirTouch and AirFit masks can work for side sleepers. The more important factors are mask size, cushion fit, headgear adjustment, how much the mask moves when you turn, pillow design, and whether the tubing gets pulled during movement. If you are a side sleeper, a compact mask can sometimes reduce contact with your pillow. The best choice is therefore not simply “AirTouch” or “AirFit” you should compare the specific mask design that matches your sleeping position.

Which Should You Choose If You Breathe Through Your Mouth?

If you regularly breathe through your mouth during sleep, a full face mask may be worth considering. ResMed lists full face models including the AirFit F20 and AirTouch F20 among options for people who breathe through their mouth while sleeping. A nasal or nasal pillow mask may still be suitable for some mouth breathers depending on the circumstances, but persistent mouth leaks should be discussed with your healthcare professional or CPAP provider.

What About Noise?

Both AirFit and AirTouch masks can use ResMed’s QuietAir vent technology, depending on the model. The AirFit F20 and AirTouch F20 comparison data from ResMed lists both at around 30 dBA. Choosing AirTouch purely because you expect it to be dramatically quieter isn’t necessarily the right approach. If noise is your main concern, compare the specific mask model and its venting system rather than simply choosing between the two ranges.

AirTouch or AirFit — Which One Is Better for You? Choose AirTouch if… ✓ You prioritise a softer cushion ✓ You have sensitive facial skin ✓ You dislike traditional silicone contact ✓ You are concerned about facial pressure marks ✓ You prefer the feel of memory foam ✓ You like a replaceable foam cushion routine Choose AirFit if… ✓ You prefer silicone cushions ✓ You want a traditional CPAP mask feel ✓ You want a reusable, washable cushion ✓ You prefer a wider range of mask styles ✓ Your current silicone mask already works well ✓ You want proven, reusable durability
A summary of which range suits which user priorities. Neither is universally better the right choice depends on your specific comfort preferences, skin sensitivity, and cleaning routine preference.

Can You Switch Between AirTouch and AirFit?

For compatible F20 systems, switching can be particularly straightforward. ResMed designed the F20 as a modular platform, allowing the AirFit silicone cushion and AirTouch memory foam cushion to be used with the compatible F20 frame. This means an F20 user may be able to try the alternative cushion without replacing the entire mask system.

📋 Always confirm compatibility before ordering. Make sure the replacement part is compatible with your exact mask model and size. The AirFit F20 and AirTouch F20 cushions are interchangeable within the F20 platform but this does not apply to all models across both ranges.

Finding the Right CPAP Mask at CPAPstudio

Choosing between AirTouch and AirFit is only one part of finding a comfortable CPAP setup. If you’re replacing an existing mask, check the exact model, size and compatibility before ordering individual parts.

😷 All CPAP Masks cpapstudio.co.uk/collections/cpap-masks 🫁 Full Face CPAP Masks cpapstudio.co.uk/collections/full-face-cpap-masks 👃 Nasal CPAP Masks cpapstudio.co.uk/collections/nasal-cpap-masks 🌬️ Nasal Pillow Masks cpapstudio.co.uk/collections/nasal-pillow-masks 🧸 CPAP Mask Cushions cpapstudio.co.uk/collections/cpap-mask-cushions 🎗️ CPAP Headgear cpapstudio.co.uk/collections/cpap-headgear 🛠️ CPAP Accessories cpapstudio.co.uk/collections/cpap-accessories

Frequently Asked Questions

Is AirTouch better than AirFit?
Neither is universally better. AirTouch uses memory foam on compatible models and may suit people who prioritise softness and skin comfort. AirFit generally uses silicone cushions and may suit users who prefer a conventional, reusable cushion.
Can I use an AirTouch cushion on an AirFit F20 frame?
For the compatible F20 system, yes. ResMed confirms that the AirFit and AirTouch F20 cushions are interchangeable with the compatible frame.
Does AirTouch F20 leak less than AirFit F20?
There is no universal answer. Both are designed to provide a reliable seal, but fit, sizing, facial shape, movement and mask adjustment all influence leaks.
Is AirTouch better for sensitive skin?
It may be. The AirTouch F20’s UltraSoft memory foam is designed to provide softer facial contact, and ResMed specifically highlights it for people with sensitive skin.
How often should an AirTouch F20 cushion be replaced?
ResMed recommends replacing the AirTouch F20 cushion monthly.
Which is better for mouth breathers?
Full face models such as the AirTouch F20 and AirFit F20 cover both the nose and mouth and may be suitable for people who breathe through their mouth during sleep.

Final Thoughts

The choice between AirTouch and AirFit ultimately comes down to your personal comfort, facial fit and mask preferences. If you want a softer feel against your skin and like the idea of a memory foam cushion, AirTouch may be worth considering. If you prefer the familiar feel, cleaning routine and durability of a silicone cushion, AirFit may be the better match.

For F20 users, the choice is particularly flexible because the AirFit F20 and AirTouch F20 use the same basic mask platform and their cushions can be interchanged on the compatible frame.

The most important thing is not choosing the “best” mask on paper. It’s finding a mask that fits properly, remains comfortable throughout the night and allows you to use your prescribed CPAP therapy consistently.

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