Free Next day shipping on all orders & Easy Returns
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info@cpapstudio.co.uk
+44 7899 539620

Shipping Policy

Fast, tracked delivery across the UK

3:30 PMMon–Fri order cut-off for next working day delivery
10:30 AMSaturday order cut-off
TrackedRoyal Mail Tracked 24 for all UK/NI and Channel Island orders

At CPAPstudio, we understand that CPAP and respiratory equipment can be important to your everyday therapy. We therefore aim to dispatch orders as quickly as possible and use tracked delivery services for added peace of mind.

Shipping at a Glance

Order / Destination Order Cut-Off Delivery Service Delivery Aim
UK Orders – Monday to Friday Order by 3:30 PM Royal Mail Tracked 24 Next working day
UK Orders – Saturday Order by 10:30 AM Royal Mail Tracked 24 Next working day
UK Orders – Sunday No dispatch — Dispatched next working day
UK Orders Over £800 Same cut-off times DHL Express or Royal Mail Special Delivery Guaranteed Next working day
International Orders See dispatch information below DHL Express Depends on destination and customs clearance

Orders placed before the applicable cut-off time are normally dispatched the same day, subject to stock availability, payment authorisation and any required prescription or verification.

Our UK delivery services are selected with the aim of delivering your order on the next working day after dispatch. Delivery times can occasionally be affected by courier delays or circumstances outside our reasonable control.

1. Same-Day Dispatch

We offer same-day dispatch on eligible in-stock orders placed before the following cut-off times:

Monday to Friday: Order before 3:30 PM for same-day dispatch.

Saturday: Order before 10:30 AM for same-day dispatch.

Sunday: We do not dispatch orders on Sundays. Orders placed on Sunday will normally be dispatched on the next working day.

Orders placed after the applicable cut-off time will normally be dispatched on the next available dispatch day.

Same-day dispatch is subject to:

  • The product being in stock.

  • Successful payment authorisation.

  • A complete and accurate delivery address.

  • Any required prescription or medical documentation having been received and approved.

  • Any necessary order or security verification being completed.

Please note that dispatch and delivery are separate. Same-day dispatch means that your order is handed to the relevant delivery network that day; it does not constitute an absolute guarantee that the carrier will deliver the parcel the following day.

2. UK Delivery

We provide fast, tracked delivery for UK orders.

Orders dispatched by us are sent using a service selected with the aim of delivery on the next working day after dispatch.

Depending on the order value, size, weight, destination and nature of the products, we may use Royal Mail, DHL Express or another appropriate tracked service.

Tracking information will normally be provided once your order has been dispatched.

3. Orders Over £800 – Premium Delivery

For UK orders with an order value over £800, we normally use a premium next-working-day delivery service.

Depending on the order and destination, this will normally be:

DHL Express, or
Royal Mail Special Delivery Guaranteed

This provides additional security and enhanced delivery service for higher-value orders.

Orders must still be placed before the applicable same-day dispatch cut-off and meet our normal dispatch requirements.

4. DHL Express / Special Delivery for Smaller Orders

If your UK order is below £800 but you would prefer us to use DHL Express or Royal Mail Special Delivery Guaranteed, please contact us.

We may be able to arrange an upgraded delivery service on an ad-hoc basis, subject to availability and any applicable additional delivery charge.

Please contact us before placing your order or as soon as possible after ordering, as we may not be able to change the delivery service once your order has entered our dispatch process.

Email: info@cpapstudio.co.uk

Telephone: +44 (0) 7899 539620

We will be happy to advise you of the available options.

5. Next-Working-Day Delivery Aim

We select our UK delivery services with the aim of delivering orders on the next working day after dispatch.

However, unless you have specifically purchased or been allocated a carrier service that is expressly guaranteed, next-working-day delivery should be treated as a delivery aim rather than an absolute guarantee.

Occasional delays can occur due to:

  • Courier network disruption.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Exceptional volumes within the courier network.

  • Other circumstances outside our reasonable control.

If your order is particularly urgent, please contact us before ordering and we can advise whether DHL Express or Royal Mail Special Delivery Guaranteed can be arranged.

6. Tracking Your Order

Once your order has been dispatched, you will normally receive a dispatch confirmation containing tracking information.

Please be aware that tracking may take several hours to update after a parcel has been handed to the carrier.

If your tracking has not updated for an unusual period or you believe your parcel has been delayed, please contact us and we will assist you.

7. Stock Availability

We aim to maintain accurate stock information on our website.

Occasionally, stock availability can change unexpectedly because of high demand, stock discrepancies, supplier delays or multiple customers ordering the same product within a short period.

If an item is unexpectedly unavailable, we will contact you and may offer:

  • An estimated dispatch date.

  • An appropriate alternative, subject to your agreement.

  • Partial dispatch of available items.

  • Cancellation and refund of the unavailable item.

We will not substitute a materially different product without your agreement.

8. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please carefully check your:

  • House or building number/name.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Telephone number.

If you discover an address error after ordering, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or courier process.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where legally permitted.

9. Missed Deliveries & Uncollected Parcels

If nobody is available to receive a parcel, the delivery carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe place.

  • Deliver to a neighbour where permitted.

  • Redirect it to a collection point.

  • Hold it at a local depot.

  • Return it to CPAPstudio after unsuccessful delivery attempts.

Please follow the instructions provided by the delivery carrier.

Where a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was supplied, reasonable additional shipping or return-to-sender charges may apply where legally permitted.

10. Damaged Deliveries

If a parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, where possible.

Please then check the contents carefully.

If the product is damaged or something is missing, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the external packaging.

  • Photographs of the product.

  • A photograph of the shipping label where possible.

  • Details of any damaged or missing items.

Please retain the packaging until we confirm that it is no longer required, as the courier may require photographs or packaging information when investigating the shipment.

11. Delayed or Lost Parcels

Occasionally, parcels may be delayed while travelling through the courier network.

A tracking delay does not necessarily mean that a parcel has been lost.

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier where appropriate.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your applicable consumer rights.

12. International Shipping – DHL Express

We use DHL Express for international orders.

DHL Express provides tracked international delivery to many destinations worldwide.

International delivery times vary depending on:

  • Destination country.

  • Customs clearance.

  • Local customs requirements.

  • Import documentation.

  • Remote-area delivery.

  • Local holidays.

  • Regulatory requirements.

You will normally receive DHL tracking information after your order has been dispatched.

Please note that international delivery estimates do not include delays caused by customs clearance or action required from the recipient.

13. International Customs, Import VAT & Duties

International shipments may be subject to import VAT, customs duties, taxes, brokerage charges or other fees imposed by the destination country or courier.

Unless specifically stated otherwise when you order, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

CPAPstudio does not determine or control the amount charged by overseas customs authorities.

Customers are responsible for complying with the import requirements of the destination country and for responding promptly to any requests from DHL or the relevant customs authority.

14. Customs Delays, Refused Shipments & Unpaid Duties

International deliveries can occasionally be delayed while awaiting customs clearance.

The recipient is responsible for providing information or paying import duties/taxes requested by DHL or the destination country's customs authorities.

If a shipment is refused, abandoned, not collected or returned because the recipient:

  • Refuses to pay applicable import duties or taxes.

  • Does not complete customs clearance.

  • Does not provide information requested by DHL or customs.

  • Refuses delivery.

  • Provides an incorrect or incomplete delivery address.

the shipment may be returned to CPAPstudio.

Where a refund is applicable after the goods have been safely returned to us, reasonable costs actually incurred as a result of the failed delivery or return may be deducted where permitted by law. These may include original international shipping costs, return-to-sender charges, customs charges, carrier charges and other direct costs associated with returning the shipment.

This does not affect your statutory consumer rights.

15. International Import Restrictions

Customers placing international orders are responsible for checking whether the products they are ordering can legally be imported into their destination country and whether any prescription, licence or other documentation is required.

Where we are aware of a shipping or regulatory restriction, we may contact you before dispatch or cancel an affected item and issue an appropriate refund.

16. Multiple-Item Orders

Orders containing multiple products may occasionally be dispatched in more than one parcel.

This may be necessary because of product size, weight, stock availability, courier restrictions or prescription/documentation requirements.

If your order is split, you may receive more than one tracking number.

17. Returns

This Shipping & Delivery Policy covers the dispatch and delivery of orders.

For information about returning a product, including change-of-mind returns, faulty products and hygiene-sensitive medical products, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or need an urgent or upgraded delivery service, please contact us:

CPAPstudio – AA Sales Ltd
1 Harding Road
Eastleigh
Hampshire
SO50 9RB
United Kingdom

Email: info@cpapstudio.co.uk
Telephone: +44 (0) 7899 539620

Please include your order number when contacting us about an existing shipment.

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Is Your CPAP Pressure Too High? Signs, Causes and Safe Solutions

Is Your CPAP Pressure Too High? Signs, Causes and Safe Solutions 

Struggling to breathe out against your CPAP machine? Learn the signs that your pressure may need reviewing, the real causes behind common symptoms, and the safe steps to take.


Waking up feeling like your CPAP machine is pushing too much air? Perhaps you’re struggling to breathe out against the pressure, experiencing bloating, or finding that your mask keeps leaking during the night. These symptoms can sometimes occur when your CPAP pressure feels too high. However, they don’t always mean that the pressure setting itself is the problem. Mask leaks, mouth breathing, poor mask fit and other comfort issues can create similar symptoms. Understanding the possible causes can help you identify what may be happening and, importantly, know when to speak with your sleep specialist.

What Does CPAP Pressure Mean?

CPAP stands for Continuous Positive Airway Pressure. The machine delivers a steady flow of pressurised air through a mask while you sleep. The purpose of this airflow is to help keep the upper airway open and prevent obstructive breathing events.

CPAP pressure is usually measured in centimetres of water, written as cmH₂O. The appropriate pressure varies from person to person and depends on factors such as the severity of sleep apnoea, airway characteristics, sleep position and treatment response.

There is no single pressure that is right for everyone. Your prescribed pressure should be based on your individual treatment needs rather than what another CPAP user is using.

What Are the Signs That CPAP Pressure May Be Too High?

Some symptoms may suggest that your current therapy needs reviewing. The six most commonly reported are covered below.

Six Signs Your CPAP Pressure May Need Reviewing 😤 Difficulty Breathing Out Machine pushes faster than you can comfortably exhale Sign 1 💨 Feeling of Excessive Air Waking with sensation of too much air entering mask Sign 2 🫧 Aerophagia / Bloating Swallowed air causing bloat, burping or abdominal discomfort Sign 3 💨 Mask Leaks Whistling, air around cushion — but not always pressure-related Sign 4 🏜️ Dry Mouth or Dry Nose Often caused by mouth leaks or insufficient humidification Sign 5 😴 Difficulty Falling Asleep Starting pressure feels too strong at mask-on Sign 6
Six symptoms that may suggest CPAP pressure needs reviewing but note that several (mask leaks, dry mouth, difficulty sleeping) have other equally likely causes including mask fit, mouth breathing, and humidification settings.
📋
Signs Explained in Detail
What each symptom means and what else it could indicate
1. Difficulty Breathing Out
Recognised pressure intolerance sign May need comfort settings review
One of the most noticeable signs can be feeling that the machine is pushing air into you faster or more strongly than you can comfortably breathe out. This can make it difficult to relax when you’re trying to fall asleep. Pressure intolerance is a recognised issue in PAP therapy and may sometimes require changes to the therapy approach or comfort settings under clinical guidance.
2. Feeling Like You’re Getting Too Much Air
Waking during the night May be related to Ramp setting Also caused by mask or mouth leaks
You may wake during the night feeling as though an excessive amount of air is entering the mask. ResMed’s patient support information notes that a sensation of receiving too much air can sometimes be related to settings such as Ramp, while other causes may include mask or mouth leaks.
3. Aerophagia or Stomach Bloating
Bloating, burping, abdominal discomfort Excessive wind or feeling full on waking Higher pressure can contribute Discuss with clinician do not self-adjust
Aerophagia occurs when you swallow air during CPAP therapy. Higher pressure can contribute to swallowing air in some people, although aerophagia can have several causes. If this happens regularly, discuss it with your healthcare professional rather than simply lowering your pressure.
4. Mask Leaks
Does NOT automatically mean pressure is too high Whistling, air escaping, air at eyes Often caused by poor fit or worn cushion
Higher airflow can sometimes make an existing mask-fit problem more noticeable. However, a mask leak does not automatically mean your CPAP pressure is too high. An incorrect mask size, worn cushion, incorrect fitting or mouth breathing can all cause leaks. ResMed also advises against overtightening a mask because this can create discomfort and pressure-related problems.
5. Dry Mouth or Dry Nose
Alone not sufficient to conclude pressure is too high Mouth breathing, mask leaks, low humidity Heated humidification may help
Dryness can occur because of mouth breathing, mask leaks, insufficient humidification, nasal congestion, or air escaping through the mouth. ResMed notes that severe mask leaks can contribute to dry mouth, while heated humidification may help when non-heated air is contributing to dryness. Therefore, dry mouth alone isn’t enough to conclude that your pressure is too high.
6. Difficulty Falling Asleep
Starting pressure feels uncomfortable ✓ Ramp or AutoRamp may help ResMed recommends AutoRamp for this
If the airflow feels uncomfortable as soon as you put your mask on, you may find it harder to settle down. Depending on your machine and prescription, comfort features such as Ramp may help you fall asleep before the machine reaches the prescribed treatment pressure. ResMed specifically recommends AutoRamp as one option for patients who find the pressure too high when starting therapy.

Why Might CPAP Pressure Feel Too High?

There are several possible explanations, and the correct one depends on your individual circumstances.

⚙️
Pressure Setting May Need Review
Treatment needs can change over time

Changes in weight, sleep position, nasal obstruction, medications or other health factors may affect your therapy needs. Your clinician can review your treatment data and determine whether the current settings remain appropriate for your current situation.

😷
Mask May Not Fit Properly
Poor seal mimics pressure problems

A poor seal can make therapy feel uncomfortable even when the pressure setting is appropriate. A mask that is too large, too small or incorrectly positioned can allow air to escape. Before assuming the pressure is too high, check whether your mask is fitted correctly.

💧
Humidification May Need Adjusting
Dryness increases perceived discomfort

Dryness or nasal irritation can make CPAP feel more uncomfortable. A heated humidifier and heated tubing may improve comfort for some users, although humidity settings should be adjusted appropriately to avoid condensation or “rainout”.


Mouth Breathing: A Common and Overlooked Cause
Particularly problematic when using a nasal mask or nasal pillows

Air may escape through your mouth, leaving you with a dry mouth and making therapy feel less comfortable. Depending on the reason for the mouth leak, your healthcare provider may suggest addressing nasal congestion, using a chin strap or considering a full face mask.

What Should You Do If Your CPAP Pressure Feels Too High?

The safest approach is to investigate the problem rather than immediately changing the pressure. Work through the following checks before contacting your clinician.

😷
Check Your Mask Fit

Put your mask on while lying in your normal sleeping position and check for obvious leaks around the cushion. Avoid tightening the straps excessively a very tight mask can actually make the seal worse and cause facial discomfort.

🔗
Check Your Tubing

Look for cracks, loose connections, kinks, damage, and condensation. A damaged tube can affect therapy and create unusual airflow or noise that may be mistaken for a pressure problem.

💧
Check Your Humidifier

If you experience dryness, discuss your humidification settings with your healthcare provider or equipment supplier. If you notice water inside the tubing or mask, the temperature and humidity combination may need adjusting.

📊
Review Your Therapy Data

Modern CPAP machines record usage time, leak levels, residual AHI, pressure information and breathing patterns. The AASM notes that PAP device data, including leak measurements and usage patterns, can be useful when troubleshooting therapy. Share this data with your clinician.

Should You Lower Your CPAP Pressure Yourself?

⚠ No. Do not change your prescribed pressure without speaking to your healthcare provider first. The goal isn’t to use the lowest possible pressure. The goal is to find a treatment level that controls your sleep apnoea while remaining comfortable and safe. Reducing the pressure without appropriate guidance could allow breathing events to return or remain inadequately treated. Instead, contact your sleep clinic, prescribing clinician or CPAP provider and explain exactly what you’re experiencing.

Could Ramp or EPR Make CPAP More Comfortable?

Depending on your machine, comfort features may help. These features aren’t appropriate for everyone or every prescription, so discuss them with your healthcare professional before changing settings.

📈
Ramp

Ramp gradually increases pressure from a lower starting level towards your prescribed treatment pressure. This can make it easier to fall asleep if the treatment pressure feels uncomfortable when you first put the mask on. ResMed specifically recommends AutoRamp as one option for patients who find the pressure too high when starting therapy.

🌬️
EPR (Expiratory Pressure Relief)

Some ResMed machines include Expiratory Pressure Relief (EPR), which reduces pressure during exhalation to make breathing out feel easier. ResMed notes that EPR may help patients who find it difficult to breathe out against CPAP pressure. Similar features exist on devices from other manufacturers under different names.

When Could a Different Type of PAP Therapy Be Considered?

Some people remain uncomfortable despite appropriate CPAP adjustments. In selected situations, a clinician may consider another form of positive airway pressure therapy, such as bilevel therapy.

An important distinction: Bilevel devices provide different pressure levels for inhalation and exhalation and may be appropriate for particular patients. This doesn’t mean that anyone who finds CPAP uncomfortable automatically needs a BiPAP or bilevel machine. The decision depends on the underlying condition, treatment response and clinical assessment.

Can a Different Mask Help?

Yes, sometimes. The mask is one of the most important parts of your CPAP system. A correctly fitted mask can sometimes solve what initially feels like a pressure problem.

👃 Nasal Masks For users who prefer coverage around the nose 🌬️ Nasal Pillow Masks Lighter, minimal-contact design 😷 Full Face Masks For mouth breathers covers nose and mouth

When Should You Contact Your Healthcare Provider?

Speak with your sleep specialist or clinician if you regularly experience any of the following.

  • Difficulty breathing out
  • Significant bloating or swallowed air
  • Persistent mask leaks
  • Severe dryness
  • Repeated awakenings caused by airflow
  • Continued daytime sleepiness
  • Feeling that your treatment isn’t working
  • Difficulty using CPAP consistently
⚠ Seek urgent medical help if you develop severe breathing difficulty, chest pain, fainting or other serious symptoms. These symptoms should not be managed through CPAP settings changes they require prompt medical assessment.
What to Do When CPAP Pressure Feels Too High — Step by Step 😷 Check mask fit Lying in sleep position Do not overtighten First step always Step 1 🔗 Check tube & humidifier Inspect for kinks, cracks and condensation Equipment check Step 2 📊 Review therapy data

Frequently Asked Questions

How do I know if my CPAP pressure is too high?
Difficulty breathing out, a sensation of excessive airflow, aerophagia, repeated awakenings and discomfort may indicate that your therapy needs review. However, these symptoms can also have other causes, including mask leaks and mouth breathing.
What happens if CPAP pressure is too high?
Some people may experience discomfort, difficulty exhaling, mask leaks or swallowed air. If you suspect your pressure is inappropriate, speak with your healthcare provider rather than changing it yourself.
Can high CPAP pressure cause bloating?
It can contribute to aerophagia, where air is swallowed during therapy. Persistent bloating should be discussed with your clinician.
Does a CPAP mask leak mean the pressure is too high?
Not necessarily. Poor mask fit, an incorrect size, worn components and mouth breathing are common causes of leaks.
Can Ramp help if CPAP feels too strong?
Ramp may make it easier to fall asleep by starting at a lower pressure and gradually increasing towards the prescribed level. Whether it is suitable for you depends on your machine and treatment plan.
Should I change my CPAP pressure if I feel uncomfortable?
No. Contact your healthcare provider or equipment provider first. They can determine whether your pressure, mask, comfort settings or another part of your therapy needs adjustment.

Final Thoughts

CPAP should help you breathe more comfortably during sleep, but getting used to positive airway pressure can take time. If your machine feels like it’s delivering too much air, don’t immediately assume that your pressure setting is too high. Mask leaks, mouth breathing, dryness, aerophagia and other comfort issues can produce similar symptoms.

Start by checking your mask fit and equipment, then discuss persistent problems with your sleep specialist or CPAP provider. They can review your therapy data and decide whether any changes are appropriate.

⚠ Most importantly: don’t lower or change your prescribed pressure on your own. Effective CPAP therapy depends on finding the right balance between controlling sleep apnoea and maintaining comfortable, sustainable treatment.
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